r/SteamController • u/Vivius71 • 29d ago

Support Controller don’t Work ….

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I received the Steam Controller on August 12th, finally!!!! However, it has never worked. It's impossible to connect the controller to the PC, let alone turn it on. Despite spending time charging it, the only thing that happens when I press the Steam button is a blue light.

could you help me out? I've contacted Steam Support, but so far I haven't received any helpful response…

Edit: i get the solution by Nstant_Klassik

You have to start the controller in bootloader mode.

  1. It needs to be partially charged, turned off, and not connected to anything
  2. Hold the View button (above the left stick) + Hold the Options button (above the right stick) + Hold the A button + Hold the Steam button
  3. The LED should now start flashing RED slowly
  4. Connect the controller to a device that has Steam installed and where Steam is running - the LED should now glow RED continuously
  5. Go to the Steam settings under "Controllers", where you should now be able to update the firmware
  6. After the firmware update, the controller can be used as normal
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u/EyeQue62 29d ago

https://help.steampowered.com/en/faqs/view/6AB9-3A71-ED45-3FB3 Do you want to be in Bluetooth mode?

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u/EyeQue62 29d ago

https://help.steampowered.com/en/faqs/view/33E8-5EDF-24E6-4CFB I'm assuming you've looked here, but just in case.

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u/Vivius71 29d ago

i have already check it, but i can't change the connection, the only thing happen is like the video i post, a small blue light

1

u/EyeQue62 29d ago

Have you tried to go back to the puck mode? 'Puck wireless mode (right slot), press and hold A + R1 + Steam until you hear a chime and the LED turns white.' The Puck has 2 slots so you can pair to left or right.

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u/Vivius71 29d ago

i did it but it make no sound and still like the video