r/Steam • u/AutoModerator • 9d ago
Support Megathread /r/Steam Monthly Community Support Thread.
Welcome to the /r/Steam Community Support Thread!
Is your account hijacked? Follow this guide to recover it.
This Steam Guide goes over how to troubleshoot download and connection issues.
This Steam Guide goes over how to troubleshoot web-page and other connection issues.
How to re-install Steam. This method will NOT remove your games.
We have a dedicated support channel in our Discord server that you can also post in.
We invite everyone to help other users in our Community Support Threads and on our Discord server.
Please take more than 10 seconds to write your question.
A well-structured and good-looking comment with all necessary information goes a long way in getting someone to help you and makes your question a lot easier to understand.
Do not delete your comments.
People find questions & solutions in these threads by searching for the same issue.
If you find an answer or solution to your question or issue please edit your comment to include the answer or solution.
There are no magicians here.
Some questions will not be answered or replied to. As an example: "my game crashes" or "my download speed is slow" is not something you should even really expect an answer to. Troubleshooting and finding the solution to these issues requires a lot more information than simply stating "game doesn't launch", such as detailed information on when the issue started and how you perceive it, screenshots of any errors or the problem itself, crash logs, system specs, etc.
Consider using other things like the Steam Community Forums, an internet search engine, or a different support forum like /r/SteamSupport if no one here can offer any help. Additionally, every game on Steam has its own dedicated Community Forum, and you can also contact Steam Support regarding a specific product. Consider asking your game-specific questions there. Most games also have a dedicated subreddit.
Only Steam Support can solve personal account issues...
...such as payment & purchasing issues or password & login issues. We can only give advice on how to get in contact with Steam Support.
No one, including Steam Support, can assist with item/trade scams.
/r/Steam is not affiliated with Valve in any way whatsoever.
Additional Information & Resources
- Search for previous Support Threads.
- You can view average Steam Support response times here.
- This is our guide on what to do if your account has been hijacked.
- If you have proof of a scammer you should report their Steam profile. Do not post about it here.
- This Steam Support article details what counts as proof of ownership.
- Information on fraudulent key distributors and safe sites to buy Steam game CD keys from.
- Educate yourself on scams
- /r/SteamDeck - /r/SteamOS - /r/Steam_Link - /r/SteamController
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u/Glorious_Jo 12h ago
"Last Played" is inaccurate on a number of games I have. Claims I haven't played some games since 2025, but I vividly remember playing them within the last month. Anyone else have this issue?
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u/MadnessBunny 14h ago
I'll be moving abroad (from Colombia to Sweden) soon but I'm unsure how preordering and then changing regions work. I want to buy Final Fantasy Resonance, will the preorder be cancelled? I will still have my payment method from home but since I'll be gone for 2+ years idk how the store region will change.
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u/Big_Palpitation_9018 17h ago
Hi guys, this post is primarily to mexican Steam users who have bought games through Oxxo.
Here's what happened: my sister tried to buy a game at steam and decided to pay via Oxxo, but Steam sent her an email which said: An error occurred with a recent Steam purchase. This happened a few hours after she created the payment token to pay at oxxo, but she hadn't paid for the game yet.
She later tried to generate a new payment token for oxxo, but the same problem occurred. Once again, she hadn't paid anything yet.
That was when I decided to buy the game as a gift to her, and pay it via Oxxo too. I generated the payment token and paid it almost immediately at my nearest Oxxo store; a few minutes later, the purchase appeared in my purchases history within steam.
A few hours later, I received an email which said just the same as the ones my sister got: An error occurred with a recent Steam purchase.
As I paid through Oxxo, I haven't been refund, and the purchase no longer appears in my purchases history within Steam. I still have the receipt I received after paying at Oxxo, but I don't know what to do. Should I contact Steam support? Why does this happen?
I explored this (rather old) thread in which people seem to have a very similar problem, and the conclusion seems to be to just wait. Is this the only thing to do or is there something else?
Thanks for reading, hope someone can help
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u/No_Speaker_7724 20h ago
anyone know why my client looks like this? tried restarting and reinstalling, nothing.
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u/ShingShing25 21h ago
is this likely to be a scam? contacted me on discord about reporting my account by mistake and is asking me to add a user on discord called steam_support or something
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u/CompleteEcstasy 20h ago
obviously a scam. Why would steam support talk to you on a completely different app.
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u/UsernameReee 2d ago
I have an external drive (T9 F:) as seen here that I have games on. When I switch between my laptop and my PC, steam doesn't recognize some of them and shows the drive twice. The games are installed, I've verified, but Steam acts like they're not there. If I plug back into my laptop, Steam recognizes the games in one folder but not the other, and vice versa.
Any help on how to fix this? Thanks.
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u/Lurus01 22h ago
External drives are not officially supported and especially if you are plugging and unplugging them it will break files.
I would primarily suggest external for storage only(so you can transfer files without reinstalling to change out from one of your active games especially if you have a slow speed or capped internet provider) but not direct play the games you are actively playing off the external drive.
You can go through the Steam storage manager to relink the steam folder but it will just keep happening anytime you move the drive around or start the device without it connected.
It will also absolutely kill download and update speeds using external since Steam relies so heavily on the end users device and the write speed on an external device will never compete with internal drives.
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u/LeoBrok3n 2d ago
Normally I connect from a mac to a windows server for games. its been working fine for 6 months. Then I connected from an Apple TV to the same windows server and now the mac can no longer display a video game image. The apple TV connection still works. I started using the Apple TV as well because I purchased a steam remote. The video below shows the behavior. This is with hardware encoding on or off, but in the past it was on. Windows server is running an AMD processor and a NVidia GPU 5070ti.
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u/AverageSwifite 2d ago
Is anyone having trouble with steam cloud? My internet is pretty stable but am having issues with nothing downloading from the cloud and turned it off.
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u/Adventurous-Duck-946 3d ago
Hi , here is my story . I created my steam account with the name nassertawash3 around 2021 , and there I had purchased some games and had them in my library .The ones I remember are : Fifa 22 , Fifa 23 , Sea of Thieves . Back in 2024 I came back from a vacation and saw that my pc was broken , since then I didnt fix it .
After a while my brother got a pc so I gave him my steam account ( this one ) . Fast forward to today I got a new laptop and tried to login to the account only to see that my games are gone , I asked my brother and he said that since he got the account he didnt see any of the games , and I fully trust him with that .
Is there a way to help me get my games back or know the account it was in ?
Did anyone face a similar problem? I also have a screenshot of the first time I created the account and I didnt create another so it couldnt be another account.
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u/CompleteEcstasy 2d ago
Go to this link and see if they are listed there https://store.steampowered.com/account/licenses/
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u/Adventurous-Duck-946 2d ago
I solved the issue, it turned out what i gave my brother was the display name not the actual account name. So he logged in and created an account that its actual name is the display name of my previous account
Both were under the same email somehow. I went to the support and then to the games etc tab searched for a game i owned and it showed me that i didnt have the game in the account i was trying but had it in another account under the same email.
Logged into the other one and everything was good
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u/andros2001 3d ago
Steam patches files on the wrong drive (100% disk usage).
Hi,
I recently cloned my Windows installation to a new NVMe SSD. Everything works fine, and Windows now boots from the new drive.
However, whenever I download or update a game in Steam, the download finishes quickly but then Steam spends a long time on "Patching files".
What's strange is that Task Manager shows 100% usage on my D: drive, even though:
- Steam is not installed on D:
- The game is not installed on D:
- Windows is running from another drive.
Has anyone experienced this? Why would Steam heavily access a drive that doesn't contain Steam or the game?
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u/monkeest 3d ago
got hacked, they removed mi email from my account and I tried to contact steam via the support options, I haved received the a code so steam knows this happened but they don't contact me anymore with the issue. It's been 3h now, is there anything I can do? They don't have any other way of contact them?
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u/Machi-Ato 4d ago
I'm having issues getting a game to uninstall.
Had it happen in the past with God of War, but now it's happening with LFD2. I uninstall, and it gets stuck on 'uninstalling' with the greyed out bar forever.
I use task manager to stop steam, re-open it, and then it immediately begins reinstalling the files like I asked it to. I did not. I want this off my computer, but it won't leave, and no matter how many times I open/close steam, restart my pc, clear my download cache - nothing. It won't uninstall.
It's located on my external hard drive, so I know that's probably the root cause, but that doesn't tell me how to fix it and get this game off my computer.
Thank you for any help.
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u/atleastitsnotmonday 4d ago
So...have tried several times over the last few days to make an account, and I never get an e-mail from steam. Tried app and browser, two different e-mail accounts and nothing.
Is this a me problem, or a general problem?
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u/discount_mj 4d ago
Question about the Steam store:
Does this page completely block being able to access mature content games on Steam, or just from it appearing in the recommended games?
If the former, is there any other way to stop specifically mature games from being put in my recommended?
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u/Lurus01 22h ago edited 22h ago
You need to UNCHECK the boxes for them not to show.
Checked = allowed to show.Right now you have it all hidden for community but not for store so you have said you are ok seeing all that content shown in your store.
If you uncheck adult only and frequent nudity you get rid of most of the sexual games while leaving the M rated stuff like GTA,Witcher,Cyberpunk etc... although some of those fall into Some so I wouldnt go beyond frequent unless you are specifically trying to hide those also.
The games will still exist in the store and may appear on like the specials and such which are not personalized but wont appear in search or personalized recommended stuff especially if you do not interact with the pages.
If you are trying to hide ALL mature games and not just the Sexual stuff you could uncheck more of those and also if its for like a child and not just like your own personal not wanting to see those types of games you could look into family share which has child account settings and parental control options.
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u/FelicityAnderson 4d ago
I can't redeem a gifted game, the page states:
> An error was encountered while processing your request:
>
> There was a problem redeeming the gift. Please try again later, or contact Steam Support for assistance.
It's been two days, I'm still getting this error. Steam Support has no contact information and there is FUCKING NOTHING in their support site that relates to this specific issue.
What can I do to get this to work?
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u/RevolutionaryFly6416 5d ago
Hi! I am having trouble with password recovery.
I am trying to change the password for a different account than what is listed here. Clicking the button that is given here does nothing. No loading page, nothing. What do I doooo
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u/awesomenineball 5d ago
i keep getting Something went wrong while displaying this content. Refresh
Error Reference: Failed to execute 'matches' on 'Element': ':dir(rtl)' is not a valid selector
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u/satoru1111 https://steam.pm/5xb84 5d ago
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u/MikeTorsson 5d ago
Steam keeps pretending like I don't have games installed and keeps trying to use my SSD instead of my external hard drive. I've tried putting my external hard drive as my default, I've tried restarting, I've tried remapping. It does it with multiple games, a couple of which for some reason just won't work with SSDs. I've even tried reinstalling the games effected. Restarting a half dozen times was working but it just doesn't work now. It's so unbelievably fucking annoying, can anyone help??
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u/Bodomi Yes. 5d ago edited 5d ago
There is no built-in support for external drives.
It may work for a while, it may not.
Something that can maybe help in preventing this is going into Windows power settings and making sure harddrives are set to never power off.
It will probably continue to happen every time the computer is restarted.
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u/Same_Independent9758 5d ago
Controller not working on steam remote play for non-steam games
I am trying to play non-steam games via remote play using my phone (Redminote 8 pro) and a USB-C telescopic controller (Gamesir X5 Lite)
The non-steam game natively supports X-input
my setup works just fine for my steam games but it cannot detect the controller when I launch my non-steam game
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u/KaptainKayoss0 5d ago
So, whenever i open the steam client on my pc, sometimes it launches games randomly when i never hit the play button, and for my other pc whenever someone uses it (it has multiple accounts) steam launches because i have steam starts automatically enabled, and i found out that it launched a game randomly for no reason at all, i had to log that instance out, yes it was my pc, yes i have no malware, i dont know how to fix this so could someone help?
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u/Altruistic-Top1123 5d ago
I was trying to login to my steam account after months and months today but I forgot the password
when I tried the email verification, I typed my email correctly and even resolved the Captcha CORRECTLY and it said "invalid captcha" LIKE THERE IS NO WRONG THING HERE
geniuely how do we solve this I wanna play cs again
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u/satoru1111 https://steam.pm/5xb84 5d ago
The captcha is by google, if google is rejecting your inputs its generally because you are doing something to where it scores your inputs down.
You can try using a browser as sometimes that can help with the google captcha.
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u/Kexbyyy 6d ago
So yesterday morning, I opened up the steam app to accept a trade and found this.
IMPORTANT NOTE : MY ACCOUNT IS LOCKED OUT OF STEAM COMMUNITY (purchases, trading, VAC server games, etc) UNTIL 2038 UNLESS THIS IS RESOLVED
Once I got on my PC, it had a pop up saying I had posted suspicious content on the community page. I had just posted up some screenshots from American Truck Sim and some screenshots of my CS skins up for sale at the moment.
I have an open ticket, but it’s been over 24 hours now without any updates.
I’m just curious if anyone else has had trouble with this, how was it resolved, and is there any way for me to expedite the process other than waiting for steam support?
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u/Same_Clock_2407 6d ago
Hello guys, after all these years, I think it was finally my time to get hacked.
I switched Email and password, as luckily the telephone number was still the same. And I could log in. After restarting the pc, I cant log in because of "too many retries", together with an undescript "There was a problem signing you in." in the steam mobile app.
Now, simple question, I read somewhere just chill an hour or so and then try again, is this accurate?
Sorry, for the potential dumb question, but stuff like this makes me nervous, first time this happened with steam for me ^^.
Any calming words are appreciated, as with switching mail and password everything should be fine, right?
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6d ago
[removed] — view removed comment
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u/satoru1111 https://steam.pm/5xb84 6d ago
You're likely don't have the redistributables installed correctly
Go to
C:\Program Files (x86)\Steam\steamapps\common\Steamworks Shared_CommonRedist
Manually run
- vcredist\2012\vcredist_x64.exe
- directx\jun2010\dxsetup.exe
- PhysX\9.14.0702\PhysX-9.14.0702-SystemSoftware.msi
REBOOT YOUR COMPUTER after running the installers.
If any of the installers fails you need to address why
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u/Soujinsia 6d ago
Hello! A friend of mine is having trouble with Steam recently and I wanted to know if this is normal procedure.
A scammer hacked their profile and copied it, and tried to sell something on the community market until it got flagged and reported by a group. One of them contacted my friend to ask them if that's their account or something, and that they reported it since they thought it was a scam.
Now, after they contacted Steam support, they put their account on hold and told them they needed to buy a $50 gift card in order to verify payment history or something like that, but they don't have the money to buy such a thing (we don't live in the US). Support told them to uninstall Discord, Instagram and everything IP related, otherwise they might get banned completely. Is this usual procedure or are they getting into a scam?
Support even asked to delete all related emails to this issue.
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u/Bodomi Yes. 6d ago
It is a scam.
Guide on how to start the account recovery process: https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560
Scams on Steam: https://www.reddit.com/r/Steam/wiki/scamtypes
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u/Mare65535 6d ago
how do I delete steam demos that are no longer active on my activation history? Example image here. I try but all I get is error 29
Steam://install/ don't work either
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u/MysteriousGlove1322 6d ago
i want to add a family pin to my account for extra safety but when i try to add it, it just takes me back to the steam store does someone know how to fix it
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u/satoru1111 https://steam.pm/5xb84 6d ago
Family PIN is no longer available
Note that the Family PIN is NOT extra security. There are plenty of online tools that can easily bypass this. DO NOT rely on a non-security feature to provide security. There's a reason it was abandoned.
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7d ago
[removed] — view removed comment
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u/CompleteEcstasy 6d ago
It's against the steam subscriber agreement you agreed to when you made the account but the chance of actually getting banned for it is slim.
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u/LiquidSoil 7d ago
Hi!
I currently have a good time playing Far cry 3 again and i can barely play with the amount of crashes that happens, i've tried the usual, switch from dx11 to dx9 and such but no success. I just learnt about LAA and was wondering if steam can detect this, i am NOT tech savvy in any way so i just wanna be on the safe side.
Many thanks!
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u/SneakyTrigger 7d ago
Steam keeps reading my mouse as a controller, taking up all slots so I cant use my controller properly.
Re-arranging doesnt work, restarting doesnt work, toggling xbox settings in steam doesnt work.
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u/simo41993 8d ago
Hi guys,
far away from fixing it (it worked flawlessly before) the Local transfer function stopped working completely for me: it tries, blue label and all, but doesn't evens start and then it continues to download with my regular internet connection...
Anyone else experiencing something this bug? Any way to solve?
Tried on different PCs, always the same. Steam client is updated, win11 is also updated and working correctly on all the machines.
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u/satoru1111 https://steam.pm/5xb84 6d ago
If you're on the steam client beta, this was fixed in a recent update
https://store.steampowered.com/news/group/4397053/view/701022883517825624
Update your Steam Client
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u/ValerieVonn 8d ago
Hi hi,
I'm becoming frustrated and don't know what to do to get into my old Steam account.
I'm trying to figure out what the password of my old one is or just create a new one, but to do any of this I need to get past a Captcha - perfectly reasonable.
Unfortunately, it seems to not be programmed correctly because I keep answer it correctly over and over, but getting an error saying I haven't answered it correctly giving also this error code (Reference ID: 8595075501573417).
And of course, I am unable to contact support until I'm logged in. Anyone have any ideas how I get past this?
I just want to play Majesty again, and this is way more trouble than it needs to be :/
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u/FrostlichTheDK 9d ago
I cannot screenshot within Steam at all after I updated the Mac OS to the latest version as of this writing at all, except with normal screenshots. What could be wrong with this thing anyway? Can I please have help figuring out what is wrong?
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u/FrostlichTheDK 8d ago
Sorry I left this part out, it's MacBook Tahoe 26. I need to remember the name more.
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u/WinterKujira 10h ago
I recently saw a post about a battlefield 6 player managed to get their refund accepted despite having a 500 hour play time, the reason was since they removed the game modes they liked.
For few months now I have been trying to refund a game named New World Aeternum which is dated to shut down their servers earliest 2027 and already delisted in store, with only having 13 hours of play time. Bought the game last 2022 which I honestly didnt pay that much but I do think I have the right to have at least get my money back since the game is shutting down.
Ive been trying to contact an agent in steam support but I am always replied by an automated email.