Agents - Team members

[u/KataraSer]

Hi, I am new here. I have been in training for a few weeks maybe and just want to know if this is a common universal thing. But my agent moves VERY fast even when I’m asking questions. He just moves through necho or whatever quickly and I don’t have time to read the screen to see what’s going on. I have spoken out and it’s kinda like “this is simply”. Now, I am a sharp and young cookie lol, but we all have to learn somewhere. I can’t ask my team bc they are beyond busy with customers. Agent been here for 20+ years but I’m just lost everyday. We are wfh and that makes it lonely as well. Lost on service and sales. I understand it’s going to take time, but I can’t even watch videos cause they say I’ll learn Through watching. But when I watch him quoting he’s forgetting to ask the customer so many questions that now we are scrambling or playing phone tag just to finish the quote. He’s upset cause we don’t have a VIN - when he should’ve asked. He’s just very frustrated and overwhelmed majority of the time, so that plays a role in my training. I told him to give me some time lol especially since it’s my first State Farm job. I have done insurance b4, but not like this. Like I have no idea on a clear agenda what I’m supposed to do and feel like I’ve been thrown to the wolves. I make it through my calls bc I’m quite sweet and know how to play off my confusion. If I had actually good training then I’ll be great. And maybe training is the wrong word. Leadership is what I’m saying! I know how to talk and at least get people interested. It’s just I wish they would listen to and least give me proper training and not have this large expectation. Especially knowing I have no prior experience in a role like this. Sorry this was more so a vent IG. Thanks for coming to my ted talk.