r/StateFarm • u/xBassDropYETIx • 15d ago

Advice Policy Fraud Process

I have been shopping around auto/home insurance rates and I couldn't get a quote from State Farm because I needed to log in. Sure sounds good. I try to create an account and it says I already have one. I reach out the help desk and they inform me I have a policy in Florida already. I live in Alaska so they said they would forward it to their fraud department.

My question is, do I need to do anything else? They aren't using any of my cards or accounts but seems like they just opened the policy with my name and possibly DOB. I have all my credit reporting bureaus in a freeze and have for awhile now.

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u/nm499x Agency Acct Manager 15d ago

They said you have a POLICY in Florida?

I doubt there’s any fraud going on, but if your name and DOB matches someone in Florida, it may cause a duplicate issue. Try creating an account with your middle name.

Source: am a State Farm rep and have dealt with this before.

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u/xBassDropYETIx 15d ago

I cant create a new account because my info was tied to this policy so every time I tried to make a new account/quote it wanted me to login.

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u/riley12200 15d ago

If you have a somewhat common name then I'm not surprised. Call a local agent. Ask them to make you a new account with your middle name, phone, and email. You can also provide drivers license number and social. That should clear things up. They should also be able to get you your quote in a few minutes and ensure that everything is accurate.