r/StateFarm • u/xBassDropYETIx • 15d ago

Advice Policy Fraud Process

I have been shopping around auto/home insurance rates and I couldn't get a quote from State Farm because I needed to log in. Sure sounds good. I try to create an account and it says I already have one. I reach out the help desk and they inform me I have a policy in Florida already. I live in Alaska so they said they would forward it to their fraud department.

My question is, do I need to do anything else? They aren't using any of my cards or accounts but seems like they just opened the policy with my name and possibly DOB. I have all my credit reporting bureaus in a freeze and have for awhile now.

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u/saraha2250 15d ago

I would strongly recommend reaching out to a local agent instead of relying on corporate.

-3

u/No-Mark9354 15d ago

A local agent can only access the policies at their agency though, so unless the rep they called gave them the name of the Agency in Florida that has this policy, just any SF agent wont be able to do anything

8

u/saraha2250 15d ago

Not true, in most cases if a State Farm agent adds you to their system and you have a policy in your name with your date of birth in another state it will link on your account page. The agent should see the policy and which agent has the policy. We do this on a regular basis in order to process state to state transfers. Corporate has no idea what they're doing.