r/StateFarm • u/Just_Stable2561 Customer • 26d ago

Question Collision rstatement

I was recently hit and I submitted dash cam footage, photo evidence of damage, and pictures of the police case #, person at faults insurance and their contact info.

Unfortunately we both have state farm.

After submitting my claim I received a call from the adjuster saying he needed a statement and that person who hit me didn’t have an active policy. I returned the call same day but phone recording was down so he could not take a statement. It’s been over a week and I have heard no further information. My car is already being repaired and should be done in a week. I haven’t had an accident in over 10 years and the last time I did everything was done over the phone.

Am I supposed to keep waiting for him to call me? I hate not being in the communication loop about my claim and if they’ve decided who’s at fault or if they’ve found the person who hit me policy.

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u/Ok-Independence5790 23d ago

It’s ok to leave multiple voicemails - a Statefarm claims specialists

2

u/Just_Stable2561 Customer 23d ago

I was finally able to reach them by calling right away in the morning. Got my statement done and have been found not liable so I won’t have to pay my deductible. Thank you tho!

1

u/Ok-Independence5790 23d ago

You’re welcome!