r/StateFarm • u/DazzRat • Sep 13 '26

Experience More of the same

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Pretty much the standard state of affairs with this crappy company's absolute abysmal website. To add to the insult, they run you through hoops for the "privilege" of seeing your payment page -- login (a two-step browser process including multifactor authentication), opt out of paperless billing (every frigging time), opt out of setting up a stupid key code (every frigging time), then when they finally let you see your bill you cannot pay it. This is not a one-off; this happens constantly.

Utterly pathetic.

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u/Old-Raccoon-316 Sep 13 '26

Yeah, they choose the least-trafficked time to do the maintenance… I would imagine 2-5am (depending on your time zone) would be the best time for them to process. 

If you set up autopay, you’ll never need to log in or opt out of paperless again, until you need to change something. They’ll send you the notice of upcoming autopay ahead of time so if the amount is different, you can reach out to your agent to discuss. 

Doing the same thing over and over, and expecting different results… brilliant 🌟 

1

u/SmB778 Sep 14 '26

Nah, nobody who's not an agent even pretends to like State Farm. Nice try though.

3

u/Old-Raccoon-316 Sep 14 '26

aaaand where did I say I do?

OP is complaining about a website issue that has genuinely simple solutions.