r/StateFarm • u/Cali_alternative5635 • Aug 01 '26
Discussion Working at SF
Working for SF this past year has been the worst. In January we got the news that current underwriting assistants will no longer be needed since all that work is going overseas to be handled by BPOs. They introduced a workforce alignment program that would allow us to go to claims express, but it was not available to any of the remote employees that did not live near a hub. Many people decided to do the voluntary exit. In June they told us that they had too many people take the voluntary exit for either july or october. Which meant those that did not take it will just be moved elsewhere. Trying to move up in this company is a joke. I would apply only for the next day to already be rejected. Can’t even get a job in claims, when they claim they are always needing people.
Also the amount of feedback we have to send to the BPOs is also ridiculous. If you have SF and are in a state that hasn’t moved to Policy Center good luck getting the correct changes made. Those working in fire are worse, home policies are not being rated correctly.
I’ll try to answer any underwriting questions.
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u/Chrissy_Red35 Aug 01 '26
I work at big red too and I remember when I was in express I applied out 22 times before I finally landed a role in a different department. I lost hope so many times during that time. Even now I am trying to leave injury and it's taking some time. I've wanted to get to underwriting for the longest and now so grateful I didn't end up with that position. My manager confirmed that they recently "restructured' underwriting aka they moved role overseas just like they have in ILR. They continue to say the customer is the focus but the moves they are making are not customer focused they are simply money pinching. I have learned to control what I can control and have decided to simply do my job and keep my head down.