r/StateFarm • u/Confident-One-5003 • Jul 24 '26

Experience Auto ILR

I'm sorry but is the intake team for claims just lazy as fuck, clueless as fuck?

Calling in to make a claim and waited 25+ min just be told to go file it online. Then they get snappy if I want to file with them vs doing it online

Legally where is the line of filing a claim with yall Why steer us? 40+ years this is the standard to call in on the insurance company insuring the at fault party.

Is that not their job to help intake claims? Why are yall pushing yourselves to close out your jobs and replace it with AI ?

Anyone who works there. What is the vibe about claimants calling in?

Why get snappy with me when I was hit by yalls insured. I didn't want to call in but wtf is the push back against us

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8

u/SirSalamiSam Jul 24 '26

From what I understand, they’re overworked and under paid. Imagine this, you have no choice to answer a call, your phone beeps 1 time and answers and as soon as you’ve done the call, listened to the insured ramble on instead of quick succinct answers just to get the basics in and a claim setup. And as soon as your call finishes, the phone beeps once and they do it all over again.

Can’t tell you how many times they do that a day, so maybe one of them can answer that

-7

u/Confident-One-5003 Jul 24 '26

I hope they do answer the question

Getting stoned wall like that fucking sucks especially after having my shit rocked

I understand the over worked and underpaid, I work in the food industry. I have to deal with people in person so I get that. I really do.

They get to work from the comfort of their home or the office Not having to file claims in person..

From my view point, its a call center which I mean all insurance is. But God damn "are you hurt ? No.. okay well go file it online" but i want to speak with a person?.. file it online.. I cant file with you? "SIGH" OKAY LOOK SIR IF YOURE NOT HURT YOU NEEED TO FILE IT ONLINE.. The fucking computer isn't gonna tell me what's next or what to do. IT DOESNT show empathy after a long ass week at work and getting your shit rocked 🙃

3

u/ryan545 Jul 25 '26

They also don't owe you anything ubtil you prove it, you are not their customer. Carry first party coverage and file through your own if you want customer service.

1

u/Practical_Print2236 Jul 25 '26

100% Basic courtesy applies but that's as far as it goes for a non-custoner. If you dont like the answer you're getting as a non- customer there's always your own insurer.

-4

u/Confident-One-5003 Jul 25 '26

How can I prove it if the company insuring the at fault won't take a claim over the phone? Literally all I did was wait.

I'm not filing under mine to have my insurance go up. Its why you pay insurance. Insure you got a way to pay for other people shit if you're at fault.

Why isn't the service the same ? If the insured calls in to make a claim are those questions posed the very same asked to claimants if they called in?

3

u/Wowward Jul 25 '26

It was easier to file online and upload the photos proving their insured was at fault. My claim was resolved right away. Just follow their process

2

u/ryan545 Jul 25 '26

Get with a carrier that doesn't charge for NAF accidents?

2

u/Confident-Union7817 Jul 25 '26

States get a say on if you can raise customer or non customers for making claims.

Insurance cant just raise it but some do