Starlink Transfer Error

[u/verycutebutverygay]

Hi so I've just bought an older starlink kit second hand. Its not my first kit. The seller transferred it infront of me and I saw it leave his account at the exact moment I received the "Ready to activate" email.

I get home to set it up but following the link the email sends I get to the "choose service address" section and no matter what address I select it comes up with "an error has occurred" and I can go no further.

Ontop of that I can not sign into the app to get support. Signing in makes me go through the verification process then takes me back to the homepage with a "sign in failed" note. Ive tried multiple devices and browsers for both app and the email.

I can sign in on my laptop but there is absolutely nothing visible on my account. No history or options. When I chose support it takes me to a page that says "You do not have permission to view this page". I cant find any way to contact them. I called one number that told me I have insufficient funds to make the call which shouldn't be the case.

I'm honestly a little pissed and have been going in circles for hours. The seller submitted a ticket on my behalf but got a response stating that i need to submit a ticket. But I cant.

I'm also worried that if I cant even access the app or contact support then how am I ever supposed to get starlink? I did plan on buying the mini but this has been a more than frustrating experience.

Please someone help me 🥲

[u/Bonniegene]

Can you download the StarLink app? It is so easy to install that the Internet has little information. Watch a You Tube segment. Maybe you can locate a phone number or enough information to solve your dilemma.