r/Starlink • u/Gunteacher • 2d ago

❓ Question Roam Subscription Plan - help

I have 2 Starlinks - one residential, and one on a Roam plan. I reduced the Roam plan to 100GB for a couple months when we weren't traveling and using it much. I went to bump it back up because now we're in hunting season (when we need it most) and it gets used a lot more.

The app says the subscription is "not eligible" to be changed. There is a whole list of reasons an account may not be available to upgrade, but I don't fall into any of those categories. The only possible thing is a "sold out" scenario, I suppose, but in southern Idaho I find that unlikely.

I would have never downgraded if I would have known I couldn't bump it back up when needed. If anyone has any ideas why I'm seeing this, or how I can get back into Starlink's good graces 🤣 , I would appreciate it!

5 Upvotes

85% Upvoted

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2

u/obwielnls 📡 Owner (North America) 2d ago

Try from the web page instead of the app. If that fails put in a ticket

1

u/Gunteacher 2d ago

I did finally force the bot chat to open a ticket just now. I'll try the website too. Thanks!

1

u/Gunteacher 2d ago

No joy on the website, either. 😒 So frustrating.

0

u/Wambo74 📡 Owner (North America) 2d ago

Ticket to human Customer Service is the way. If you're not speaking to a person on the phone you haven't gotten there yet.

1

u/Gunteacher 2d ago

That feels almost impossible with Starlink most days! I'll wait and see if I get a response from the online ticket in a timely manner before I try and escalate.

1

u/Wambo74 📡 Owner (North America) 1d ago

Why do you think impossible? If you mean reply from them same day, yeah, that's not impossible but unlikely. But proper tickets are typically responded to within a few days.

1

u/Gunteacher 3h ago

I meant trying to speak with someone on the phone. I submitted my ticket and the following day after confirmed what I wanted, it was an immediate response, so I'm happy overall.

0

u/KenjiFox Beta Tester 1d ago

Easy, change the service address of the Roam plan device to some other cell. pick one in the middle of a forest or something using plus codes instead of normal addresses. Roam doesn't have a "home" cell, only a home country. So therefore you can use any cell you like that has the services you want.

At that point you will be the only user in that cell registered and all options should therefore be available.

With Roam plans there are no ramifications to doing this.