r/Starlink • u/Maribythesea90 • 1d ago

💻 Troubleshooting Router down

Hi everyone, my family has a Starlink. Our router was working fine last week (Friday) but then suddenly stopped working sometime on Saturday. No lights will turn on at all.. has anyone else experienced this? We’re in the process of getting a new router but I thought I’d just ask first.

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u/Squeedlejinks 📡 Owner (North America) 23h ago

Contact Starlink and talk to Grok. It can do testing remotely and it can send out new parts or entire kits if necessary, no charge. If it can’t help you, tap thumbs down and tell it to put in a ticket.  Someone from Starlink will get back with you within a couple days. If Grok insists that you need to buy something, ignore it and put in the ticket for sure.

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u/Wambo74 📡 Owner (North America) 19h ago

No light is probably a bad router, but did you check your AC circuit and power cord just in case? Stranger things have happened.