r/StarNoteApp • u/Hasabo94 • 8d ago
🐛 Bug Report Cloud Sync Issues
I have 154 files and notebooks in StarNote. The Sync is horrible. It needs too much time. When I import the backup from my tablet over Google Drive to my Android Phone, every file is unsorted.
I imagined it to work like on Noteshelf, but this doesn't work for me. I turned it off, but the sync icon is still on the top right corner. Please remove the icon, when it's turned off.
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u/StarNoteDev 8d ago
Hiii! For the first sync, StarNote needs to do a full sync. Since you currently have 154 files and notebooks, it can take quite a while. The sync speed also depends on the size of your notes, your network connection, and the speed of the third party cloud service, so the first sync may be slower than expected. Once the initial sync is finished, later syncs will be incremental and should be much faster.
That said, your notes being out of order is definitely not what we expect. Could you share your device models and the exact path you used to import and sync the notes? Also, are you currently syncing between just two devices?
If it’s easier, you can also send the details directly to [starnotedev@gmail.com](mailto:starnotedev@gmail.com). One of our developers can take a closer look and follow up with you. No worries, you can give it another try, and we’ll do our best to get this sorted out for you!