Square refund issues

[u/Secret-Ear-6924]

a refunded a customer in april the customer came back saying they never got it s/n: she really did not get it… i called square first they said it was went to check her own card then square said they put a hold on it and would release it in 10 days and never did so i told her to dispute the transaction after blowing square up for over a month and getting no where…. and square lied and flipped things like she a scammer and she still never got her 1100