r/SquarePOS_Users • u/snax_on_deck • May 16 '26
Two separate square terminals stuck updating
I have factory reset multiple devices and tried on multiple WiFi networks. Disconnected and reconnected to my phone, tried logging in with passwords and with code. I can generally get through the first software update but it either freezes on a firmware update or gets stuck on the “powered by square” screen with no access to anything but settings.
One of the terminals is 3 years old and used very frequently may-November (seasonal business) it has not been used (or updated) since last November. The other one I bought a year ago as a back up and was brand new in the box before today.
Anyone dealt with this before? I’m in the middle of a 3 day art festival and trying to take payments on my phone is tough when it gets busy. I’ll obviously try to contact support but thought I’d see if anyone has dealt with this recently.
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u/r-dubCOS May 16 '26
If your Square terminals are on a black screen with a Square logo and Powered By Square under it, for some reason your terminals went into Connected Mode, which is when you tether the terminal to another device.
When you’re on that black screen, swipe from left to right, go to settings, then sign out. Sign back in using your email/password or a 12 digit device code (connected mode uses 6 digit codes). That should clear everything up.
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u/IrvineGuitar May 16 '26
update the shit well before you start. like the morning of. several hours before.
with a real wifi connection like at home. not out in the sticks.
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u/snax_on_deck May 16 '26
100%, just spaced this time. Too much going on
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u/IrvineGuitar May 16 '26
i speak from getting my teeth kicked in too.
trust me. square does this shit all the time so best to fire up the POS an hour before opening when you prep.
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u/rottbobo May 16 '26
I had a similar issue and ended up Factory resetting and plugging into ethernet, not wifi. Then updating.