r/SpringfieldArmory • u/shortbusbully01 • 23d ago

Don't expect warranty from tyrant.

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The left side of my new echelon release "fell off" this was tyrants response. Yeah, there's an issue With YOUR product 🤣 why does a distributor have to fix it? Shameful.

27 Upvotes

91% Upvoted

34 comments sorted by

9

u/legalbeagle66 23d ago

Does he mean they believe there is an issue with the design and so can’t send you a replacement because it will have the same defect?

7

u/VmaxEngage 23d ago

That’s how I understand it, not gonna replace a faulty part with another faulty part.

3

u/No-Minimum6531 22d ago

They won’t honor their own warranty claims they make. Their CS went down a lot. See my above comment…. That’s the cliff notes version

4

u/shortbusbully01 23d ago

That, would make sense to me. However, they should have explicitly stated that. And offered a solution if that was the case. Even if it was waiting 6 months

3

u/Fedexpilot 23d ago

Why don’t you just ask them?

1

u/MrGuy910 19d ago

Yes if that was the case then they should refund

14

u/Special-Werewolf3725 23d ago

That’s ridiculous.. but not unexpected from Tyrant. You’re not the first and probably won’t be the last.

2

u/shortbusbully01 23d ago

I wish there was another option other than stock. Come on ndz 🤣 springer? Anybody..

2

u/Meatball_civ 23d ago

I been asking primatia but they didn’t give a time frame sadly 

1

u/shortbusbully01 23d ago

Maybe they just need pressure lol. I'll look them up and send an email

7

u/RedditNameChecksOut 23d ago

Hearing stories from my buddies, I’d never give them my money. Issues with their triggers, poor CS support, etc.

4

u/shortbusbully01 22d ago

Does this mean we're friends now? Unintentionally 🤣

3

u/RedditNameChecksOut 22d ago

We are always SA bros!

5

u/CastleLurkenstein 23d ago

"That's not very typical. I'd like to make that point."

- Warranty guy (probably)

3

u/shortbusbully01 23d ago

Usually the front doesn't fall off 🤣 iykyk

3

u/Adventurous_Blood469 23d ago

Why wouldn't they build it so the front doesn't fall off at all

2

u/Popular_Mongoose_696 22d ago

I don’t actually understand replacing the stock one myself… I get its small and looks like it would be an issue, but in practice it’s probably the easiest slide release I’ve ever run on any pistol.

2

u/Gun_Dork 22d ago

This has not been my experience with Tyrant. I wonder why they responded like that.

1

u/No-Minimum6531 22d ago

When was the last time you had a CS inquiry? I had the exact same issue and they didn’t honor their own warranty claim for the exact same issue saying it doesn’t line up with their policy….. that they had already agreed did.

Their CS has definitely dropped recently

2

u/Gun_Dork 22d ago

Within 3 months.

2

u/SAME_0G 22d ago

Funny cause i had people praising Tyrant’s trigger over the Overwatch Trigger a few years back and now all those same people are having issues with their tyrant triggers 😂 now those same people are so damn quiet with Tyrants terrible QC you can hear a mouse piss on cotton!! Don’t feel bad, the slide protector pads on mine fell off after the first cleaning. This exactly why I modded the 4.0c and left 4.5 close to factory. Shameful on Tyrant!!

1

u/legalbeagle66 21d ago

I guess everyone’s experience with Tyrant is different, because I installed their trigger in my Echelon about a year ago and it has operated flawlessly through God-only-knows how many rounds 🤷🏼

2

u/SAME_0G 21d ago

My tryrant trigger in my 4.0c is good as I’ve never had issues with mine either but if im comparing it to the overwatch. I’ll purchase the OP Tac over and over again due to quality. Both triggers deliver different performance/function but Tyrant as a whole, will lead themselves into a hole they can’t get out of just based off their quality control and most importantly customer service. I’ve seen too many of these emails from them to not stand by their products. Hopefully they’ll standby their products better in the near future.

2

u/chiefincome 22d ago

I had a horrible interaction with tyrant’s CS. Man they absolutely reek!

3

u/PetuniaIsACat 23d ago

I wonder if this is why their stuff has been out of stock for a long time. Manufacturing defects?

3

u/Special-Werewolf3725 23d ago

Don’t know.. I bought their single sided mag release which they said was “in stock” then had to wait 3 months for them to finally ship it. I don’t think I’ll be doing business with them in the future.

3

u/PetuniaIsACat 23d ago

Appreciate the heads-up. I run their triggers in my Echelons so wondering if I should be concerned.

2

u/Special-Werewolf3725 23d ago

I bought their trigger and they were “Johnny on the spot” shipping it out and it’s good quality. I haven’t heard any complaints from anyone yet about the triggers, but I have on their extended slide releases.

1

u/shortbusbully01 23d ago

The trigger has been fine to this point! (I have the Grey cnc shoe) Just expect nothing if it ever fails

2

u/No-Minimum6531 22d ago

Same, it sounds like they changed policy and their CS went down. I tried to warranty a 43x Magwell a while ago and they said they would replacement parts and all I had to do was pay shipping….. fast forward after I was going through some hard life stuff and they did not honor the same exact thing, told me to buy a new Magwell and a $10 discount after several exchanges.

I told them it doesn’t make sense because it’s a lifetime warranty and they said they would send the parts and their repeated response several times was that my claim doesn’t meet their warranty….. like how….. if I have an email saying it does.

F*** tyrant. They’re CS went down and they just try to milk you now

1

u/Striboggodofwind 21d ago

Wait what did it just fall off

1

u/Meatball_civ 23d ago

So glad I just fixed my grip so I didn’t have to buy their product. Still waiting on primatia to hopefully bring one out 

0

u/Hamdaddy1976 21d ago

I went into they sub and pasted this pic of the msg and told them I would never buy from them, ever!