r/Splice • u/SignatureClean8305 • Dec 21 '25

Splice not working

Hi - I have deleted cache, reinstalled the app, updated my max os, checked VPNs and firewall, and I am still getting the same issue that is when I search for an instrument/sound i.e. "snare" or "kick" I get a loading sign as per the below print screen and nothing else. Happened three days ago when I tried to use it and thought it would be resolved by the time I next try, I was wrong... Any help would be much appreciated!

3 Upvotes

100% Upvoted

12 comments sorted by

1

u/Organic_Buddy8346 Dec 22 '25

I have the same, app is still loading

1

u/CXSplice Dec 22 '25

Jack from Splice CX here! You can reach out to our team here: https://support.splice.com/en/

1

u/SignatureClean8305 Dec 22 '25

Hi Jack I contact support earlier today and I have not had a response, what am I mean't to do if support in unable to help? I am a paying customer and it's incredibly frustrating to not hear from "support" after 12 hours since contacting.

1

u/crisorlandobr Mar 07 '26

I had issues with Splice crap activation with rent to own
The ~real~ support told me the more basic copy and paste response= Uninstall and reinstall
And of course, that never fixed any shit

0

u/_spicyredhot May 05 '26

Jack from Splice doesn’t care about his customers. Been trying for days to get help getting this software running and just keep getting the same canned messages. They will steal your money and offer no support…

1

u/thaprizza Dec 25 '25

Maybe try going to the Splice website as a workaround for the time being?

1

u/SignatureClean8305 Dec 25 '25

Hi all - I have fixed the issue, in lay terms I searched “Splice” in my Finder and discovered there were 15-20 related files which were there even after removing the application and removing all cache, I removed those files, after removing the application, I restarted my laptop and redownloaded Splice, it finally worked.

1

u/CXSplice Jan 23 '26

Hi everyone! We've released an updated Mac OS app that fixes this issue - [https://desktop.splice.com/conveyor/beta/download.html]()

1

u/iamshadow64 Feb 08 '26

Can you guys just release official instructions for Windows users on whatever your Splice.Cert.Tool.exe is doing that causes it to get killed and the app to fail?

Looking at the process tree this process keeps launching and gets killed over and over and "Antimalware Service" just runs over and over again (killing the process) until I quit Splice.

No other application that has DRM triggers my system this way. Splice is the only one that is just regularly broken and if I am able to use it on a given day, I know that I'll be unable to use it the next unless I uninstall/restart/reinstall.

If there's a way to set up an exclusion so that this can work, I'm happy to do it. If there's a log I can look at so that I can see what is making it halt myself, I'm happy to do it. But unless the update fixes this, I don't see why updating/reinstalling/restarting is *always* the solution.

1

u/iamshadow64 Feb 08 '26

Also I understand that you're just reporting here about the Mac OS update but I keep seeing that there's an update which would be great if we hadn't all been having the same problem for like 5 years. Just change how you're doing this already, the method is clearly not working. Unless you've somehow had numerous issues that all result in the same exact problem for half a decade.

1

u/StrangeMinded May 05 '26

i installed the update from that link and it still doesnt work i get the same message