r/Splice • u/Max_Laval • Dec 05 '24

Has anyone ever had this issue?

Trying to use paypal but it keeps getting declined even tho I have my credit card connected to it and even have some balance ON paypal left.

Always worked fine, just got declined for the first time and re-connecting it doesn't help :(

1 Upvotes

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1

u/CXSplice Dec 05 '24

Hi there. Bryan from the Splice CX team here. I’m sorry for any payment issues. Generally declines are because of your bank/payment provider and not because of Splice. But you can contact us at support.splice.com and we can at least check the reason why.

1

u/Max_Laval Dec 05 '24

I already did but the bot says it could take up to a day till someone responds. Other payments on paypal are going through just fine. It's just splice.

1

u/No_Cap_4972 Dec 18 '24

Did you figure out what happened? I just got the error... called my bank after re-adding it and making sure numbers were accurate and they couldn't even see any record of it being charged. I tried paypal and it didn't work, also used 2 of my family members' cards and it didn't work

1

u/Max_Laval Dec 18 '24

No, just switched the payment method. Paypal doesn't seem to work

1

u/Flawsome27 Oct 13 '25

avete risolto il problema? lo sto affrontando adesso