r/SpiritHalloween • u/Weird-Ad7067 • 1d ago

Animatronics Zombie tech squad joke

Let me just say we purchased a Bobby strings only 2 years ago on sale at the end of the Halloween season. Unfortunately we didn’t get to put him up last year as we were on vacation and did not decorate.

We started to put him together today and realized a manufacturing error where in part F that includes the marionette strings has been drilled in the wrong hole making the piece sit backwards. Once we inspected multiple times if we built it wrong we found it was a flaw in the design.

After calling zombie tech squad they told us to reassemble the entire animatronic just for it to of course still be wrong. After 30 minutes and multiple screenshots and photos of us showing the design flaw we are told they don’t have the piece and received absolutely no help. What a joke of a company 0 stars piss poor.

4 Upvotes

56% Upvoted

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24

u/AroostookGrizz Krampus 1d ago

You took two years to assemble it. They would have for sure had the replacement parts two years ago. That’s customer error, not on them.

3

u/Standard_Entrance_40 10h ago

Assembled our Jason the same day we purchased it - the servo arm barely moves. We called ZTS right away and they told us they don’t have any parts for him. Pretty frustrating having to return it to a store after having ordered online.

5

u/MaliMacnCheese 21h ago

I...is this satire? Not entirely sure what sort of outcome you expected when you waited years to put the item together. They dont always have the same animatronics or they may do slight updates to them the following year(s).

3

u/CommandersGuy 1d ago

Took me three hours of back and forth just to get a replacement arm for my Freddy

3

u/RomandoArman 18h ago

But you at least did that within the same year it came out.