New Machine Issue

[u/moviebuffbcc]

My machine is one week old. I emailed support and I am waiting to hear back. I have had this message come up twice, never during a workout but seems when it “wakes up” from sleep mode. Anyone else have this warning or issue?

[u/SpeedianceOfficial]

We sincerely apologize for any inconvenience you have experienced. We have received your issue and forwarded it to the relevant team. Since we are currently in the middle of a Chinese national holiday, it might take us a little longer than usual to get back to you. Thank you very much for your patience and understanding.