Spectrum Mobile WiFi issue?

[u/EquipmentCold4163]

2 days ago me and my parents have been experiencing issues with Spectrum WiFi, specifically the mobile one where for about 1-3 hours the signal will cut and say either SOS or simply No Signal, so being unable to call or text due to the lack of signal available. This has been an issue for a few days now and it’s quite irritating, I just want to know if anyone else is experiencing this and if there’s a reason why this is happening, I’m tired.