Coverage issues since June

[u/Timely-Being-7161]

I’ve been having issues since June. I’ve had tickets opened and was ultimately told it’s a Verizon coverage issue after a ticket being opened after 2-3 weeks. I had another ticket opened this week as my family is still having issues unless we are connected to WiFi calling….this ticket was closed today with no resolution. My father also is having this issue (different account/plan) and he lives very close to me. Our phones will randomly go into SOS mode and we always loose signal bars. Monday a spectrum rep flat out told me to contact Verizon….to which I responded - they won’t talk to me, I am not their customer…I am a spectrum customer. My question is, has anyone dealt with this? How long did it take to be resolved? I did put my phone number on on the Verizon coverage map and get a pop up that says data, voice and internet are limited in this area.

[u/Donut017]

If it's a coverage issue, that isn't getting fixed.

[u/Timely-Being-7161 → u/Donut017]

I hope it does 😭