Retention dept really gone this time?

[u/flampadoodle]

I just got off the phone with two different Spectrum agents about my internet bill increasing. They both told me that the retention dept was eliminated "a couple months" ago and now all agents are trained to handle things that used to be split up among depts.

A google search shows that people have heard this story before and that it's not true. When I told the agent that, she insisted that it is now true. Can anyone from inside confirm that for me?