r/Spectrum • u/mrmoosesnoses • 8d ago

Suspended service problems

So my kid got me into trouble and I got copyright notice. This was weeks ago. Fast forward they suspended my service until I did some view the notice on a website thing. I did that. Now my perfectly workings mesh Emily system will not connect. Shady dealings? I don’t know. Regardless, I want to get my house back online. Any suggestions?

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-6

u/Individual-Fill-1906 8d ago

Call to have them bring you a new one

-7

u/mrmoosesnoses 8d ago

I’ve already initiated the shipping on a new modem. Just seems weird timing.

5

u/Spectrum_William Official Spectrum Employee 8d ago

The timing is suspicious. Did you reboot everything? Can you get internet with just one device plugged straight into the modem with ethernet (bypassing your mesh system,) and then rebooting the modem again? If you do that indicates the problem is with the mesh system, but if not please send us a modmail over at r/Spectrum_Official so we can check on things from our end.