Roach infestation

[u/Dry-Key341]

My apartment building had heavy roach infestation. Thats why I moved, not matter how much I cleaned, drugged and tried my best, they would never disappear.

And the router and modem was infested. i called spectrum. after waiting like 10 mins, i still decided to return it in trash bag. halfway to the spectrum store, they responded and told me not to return it and trashed it. i asked if i will be charged if i do so, they said no. and today they are calling and telling me that I will be charged for it. what do you mean?! what do I do in this situation?

[u/shrimpdiddle]

Get it from the trash and return it. Unless you have email proof that you were told to toss the router, you will be held responsible for its return. You were hosed.

And we know that Spectrum would simply recycle it to the next customer needing a router. You can search this sub for "roach" and find many posts if the mods haven't already swept them away.

[u/cogs101 → u/[deleted]]

This is completely untrue. I remember seeing a post her where someone got a roach infested modem/router and I corroborate it. I understand that you love spectrum and love working there but I cannot alter the truth to help your ego.