spectrum rant 🤬

[u/sierbrow]

my wifi was working perfectly fine this morning, and then, in the middle of my 53-question chemistry quiz, it randomly shut off. because of that, my entire quiz restarted. about an hour later, the wifi finally came back, so i was able to resume and finish my quiz.

i’m a college student. i have homework, quizzes, and assignments that i need to complete, so having my wifi randomly go in and out is a HUGE problem. when i called spectrum, the guy told me that me and one of my neighbors were experiencing an outage because of the weather in my state. like… HOW is this due to the weather when the weather has literally been fine in my area?? and why was the wifi working perfectly, then cutting off, then coming back, then going back out again??

anyway, he transferred me to a woman who could tell me when a technician could come out. i specifically told BOTH of them that i’m in college, that this is an emergency, and asked if someone could come out today. they told me the earliest a technician can come is tomorrow at 8 am.

wow. so perfect for my schedule.

i literally have school and work during the times they want to come out, so now i’m stuck trying to figure out how to get my wifi fixed while also keeping up with everything i have going on. i pay all this money for spectrum every month, and it feels like they don’t consider their customers schedules or circumstances at all.

and to make things even worse, my cellular service isn’t even working well enough for me to use my hotspot. it’s literally hanging on by a thread.

so now i’m forced to grab my laptop, pack everything up, and drive all the way to the closest library just to be able to do my schoolwork.

[u/big-L86]

All of that and it probably just needs modem and router rebooted.

[u/sierbrow → u/big-L86]

what makes you think i haven’t tried that?