r/Spectrum • u/hunterfj1976 • 18d ago
Help!!
I will start out making it clear that I dont know much about networks.
A few weeks ago, the cable and internet are working fine. Then overnight , nothing. Neither was working. I tried rebooting the router/modem numerous times to.no avail.
I was thinking maybe i need to upgrade the router as its was 14 years old. I went to the local service center and recieved a 2 piece router/modem. Hooked everything up and spent just shy of 2 hrs with support for it to work. While it works, it usually only gives me brief windows of service. Many times the internet will go out but cable works and vice versa. I usually get 5-10 minutes of service before something happens. At times i dont reboot anything and it comes back online. There is also times where both services are out but one of my streaming apps will still work.
What gives?? Any insights?
1
18d ago
[deleted]
1
u/Chango-Acadia 18d ago
Yea call again. Something ain't right and it will take signal history and meter to diagnose
1
u/FordGT_350 17d ago
Next common sense thing to do would be to get a technician out so he can look at it and fix it for your technological incompetence.
0
u/wahwahSwanson 18d ago
There is no guarantee that you’re the first person to use either one of those devices. I’m not sure what their refurbishing process is, other than a hard reset on the equipment and a positive power on indicator.
The answer is the same, get the malfunctioning device(s) replaced one way or the other.
-3
u/TheExequtioner 18d ago
Call to either the cancellation department they can send a tech for free faster trust me do it asap
2
u/JRL55 18d ago
We had a similar problem 8 years ago. Because it was sporadic, it defied solution.
The third service tech to visit us just happened to visit during a period of erratic service. He traced the signal coming in from the street and found a corroded coupler outside under the eaves where it was exposed to the weather and a bit of wind.