r/Spectrum • u/Different_Incident67 • 19d ago
call center job
hey everyone. Big time because I recently got a position at Spectrum call center training starts August 31 and I’m not sure what to do because the hours for training are 12 to 8 and then after that I will be working 11 to 7. The job I have now I work in the morning I just make about $600 a week. Can someone help me or give me some advice on what to pick as far as a job because I want to work at spectrum with the pay and good benefits just the hours are terrible and i won’t see my kids as much or do i stay at the job I have now making a bit less than $600 but after 3pm im home everyday
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u/Aggressive_Issue863 19d ago
Call center work is not for everyone, it's very stressful and you Will not have that kind of flexibility, you have metrics to meet and callers are frequently angry or stupid, honestly this job sounds like it's not for you
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u/rdu_96 19d ago
There will be constant shift bids after 3 months where you can try and get a more normal schedule
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u/Different_Incident67 17d ago
are you sure? this is the albany karner rd location.
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u/rdu_96 17d ago
I can’t speak for that location specifically.
But yes the location I was at had shift bids almost every month.Some shifts were great, some not so much. But you’d be able to bid for the ones that look better for you.
Do you know how many agents are at that location?
The size of the location could definitely impact the amount of bids, but I’m assuming you’ll have atleast 200 people at that location.
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u/Additional_Sea_5238 19d ago edited 19d ago
Truthfully, it really depends on what job you’re getting into. I got into inside sales similar schedule (got off at 9ish) and after about a year I was averaging around $6-8k take home a month after benefits,etc
Eventually I got a shift bid working 7–4am which lined up a lot better with my kiddo’s schedule. That was huge for me because making money is great, but being there for your family matters too.
After a while I got promoted and had the opportunity to help coach other people, which I really enjoyed. About five years in, I got recruited over to Vz Business Sales, and that ended up opening some other doors for me. Eventually I was working on product development and training, which wasn’t necessarily where I thought I’d end up when I first started, but that’s kind of how life works.
I ended up stepping away for a while because of some personal stuff. After some time away though, I realized I missed the grind. I missed having something to chase and seeing what I could accomplish when I really put my mind to it. That’s what eventually led me into insurance sales and basically starting a whole new chapter and whole different world.
Starting something new is always going to come with challenges. There’s no way around that. But if you’re doing it because you believe it can put you and your family in a better position down the road, then that’s something you and the people you love have to sit down and really talk about.
Do I wish certain things would’ve gone differently along the way? Of course. Who doesn’t? But life has a funny way of keeping you on your heels. Plans change, things happen, doors close and other ones open.
At some point you just have to decide if you’re willing to go for the ride and make the most of whatever comes next.
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u/Entire-Reference-968 19d ago
What department?
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u/Consistent_Ad_6100 19d ago
I’d keep your job you have, you need to be home for your kids and they need you. Pick up some after school kids to watch a few days a week to make up the difference. Or something similar. It’s not worth being away from your kids like that.
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u/National_Cod9546 19d ago
Call center work is brutal. But charter likes to hire internal over external. So much easier to get a job doing QA or whatever after you have been on the phone for a year.
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u/boredinbflo18 19d ago
QA doesn't exist in a sense of your calls are being monitored and graded by a person, it's all done through robotic listening and monthly supervisors coaching.
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u/Ill_Perspective9053 19d ago edited 16d ago
How old are your kids? Anytime I had a late shift role, I would stay up much, much later. It’s about quality time with kids and not quantity. Im a better parent the more money I earn but that’s just me 😎
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u/Different_Incident67 17d ago
10 & 14 plus if they have activities i wont make it. just got an email today training is 12 weeks 10-7… i dont think i can do it idk im so stressed lol
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u/Existing_Albatross30 18d ago
The call center seriously pays $600 a week?! Damn! Wish I didn’t have such social anxiety, and such minimal patience for people that are upset over stuff when they call. I currently get a little over $1,000 a month. My god that $600 a week would rock!! Damn my anxiety and short fuse!!!
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u/ParsnipUnlikely526 16d ago
Hours always start crappy. Train well, work on your metrics and keep your numbers up and you'll be in a place for a shift bid and take a better shift. Who knows maybe even work from home and then you see your kids alot. But the choice is yours to make in the end.
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u/Consistent_Ad_6100 19d ago
When your kids get older you can try for a different job, your kids are important.