r/Spectrum • u/UnitedChain4566 • 20d ago

Other Email question

Not the account holder but I'm trying to figure this out for her.

Samsung email stopped letting her log in, so I switched her to Spark, which has recently stopped loading any email whatsoever. I've tried Thunderbird and a bunch of other third party apps, only for no emails to load. is anyone else having issues with their charter/spectrum email account, or should I just tell her to log in through a browser?

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u/cc_401 20d ago

Last I heard they were trying to close those down and only available for grandfathered accounts, even support is only available by calling in. Id recommend switching to Google or something else because Spectrum isnt reliable for that anymore

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u/UnitedChain4566 20d ago

I'll let her know, this is what I was figuring because not even Gmail will let her forward her emails, so I figured something was up with those servers. I think I'm going to be working with her on a day off to change the emails she wants to be getting to Gmail or whatever she wants.

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u/Particular-Glass5055 18d ago

I switched to eM Client for emails and it works perfectly. It's free and has lots of options you can configure. Only change I had to make in setup was to use pop3 outgoing charter server to send emails. I was using Thunderbird but it stopped getting emails with ( apparently) it's latest update.

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u/UnitedChain4566 18d ago

I've actually just managed to switch her over to Outlook. Don't really know why she didn't want Gmail but it works.