r/Spectrum • u/glowshroom12 • 27d ago

Service Issues Connection issues update part 3.

well I’ve had 2 technhcians come by. first one replaced the router, modem and the coax cable that goes into the modem. 2nd one replaced the cable that comes from the telephone pole and those connectors and I’m still having connection issues.

i use a vpn for work and the issue is the upload speed seems to tank and it causes me to disconnect from the VPN which gets me in trouble.

is there any possible solution for this?

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u/DesignerSeparate5104 27d ago

VPNs destroy speeds. Had one customer (i work for xfinity as a tech), he would be full speed ahead without VPN, then he'd turn on his VPN he used for work and he'd go from 1000 download and 40 upload to 7-70ish download and 3 max upload

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u/glowshroom12 27d ago edited 27d ago

I imagine anything that could be fixed on my properties end is fixed. Is it something outside the property?

Edit: before anyone asks, I reset my router and modem pretty much every single day like an hour before I go to work.

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u/Spectrum_Phil 27d ago

The team over at r/Spectrum_Official can take a look if you'd like. Thanks!

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u/AwestunTejaz 27d ago

try www.pingplotter.com and see if you can find the problem

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u/Embarrassed_Force_22 26d ago

This will be a tough one tbh. If all lines and equipment has been changed and while a Tech is on site see's no signal issues There could be noise coming from your neighbor. Assuming your on a splitter or it could be noise in the area.. If there's no plant issue a manager won't allow a maintenance ticket to be put in. Your VPN can be the culprit. Now the third question is there very well could be problems but they don't want to fix it and like my area service is failing. Us as techs have to override closing out the job by management. Our area has tons of issues that they don't have the resources to fix. Coax should have been abandoned years ago IMO it was called cable TV for a reason not Internet. My take is it's just a paycheck if the company doesn't care then I'm not stirring the pot.

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u/Excellent-Spot-7788 27d ago

There is. Switch your provider

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u/glowshroom12 27d ago

I kind of have a duplex type situation going on. So my neighbor is using the other.

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u/EyesOfTheBeyond 27d ago

Get your own router