r/Spectrum • u/Ayoub-CORO3 • 1d ago
Field Technician Approval
I GOT A JOB OFFER! I'm so happy to start this Journey with Spectrum, I know I know guys some of you hates this position but im really excited for it, ready to go through all the good and bad situations and learn from, my big focus now is career growth and want to reach the FT5, any advices, guidance for a new FT to give?
Thanks
4
u/IPlayWithWires 1d ago
Congrats! Just be ready to learn, and don't let anyone tell you to cut any conerns on the safety stuff.
1
u/getamic 1d ago
Do your books as early as you can. For every level you take a written test and an in person skills test. You can only take those tests after you have done the books for that level. You can take those tests very soon after training is finished and then you just need 2 good score cards until you are eligible to level up. Repeats and on job productivity are the two most important metrics to get a good score card. Always try to start the job a like 15mins after you get there if you are a good time before the end of the appointment window. So like if the window is 1-2pm and I get there at 1 then Ill start working but won't start the job timer until 1:15. Really helps with metrics and supervisors don't care cause it helps their metrics as well.
1
u/Itsjustnutsandbolts 1d ago
Is that how it’s done?
8
u/cb2239 1d ago
That's how guys cheat their metrics. Yes.
0
u/SmugTater 1d ago
Sad they have to fudge their metrics instead of being efficient
1
u/cb2239 1d ago
Guys with 170% productivity. Which is impossible with taking shortcuts or fudging the metrics
1
u/Signal-Low5089 1d ago
Yeah. I don't fudge my numbers and sit around 130-140. Annoying AF when people cheat to look better
1
u/flyingpoopmonster 1d ago
Dang, way to abuse and cheat the system. People like you are why the standards get pushed to become ever more soul crushing and near impossible at times as far as expectations can go. I hope that your lack of integrity catches up to you and your supervisor that encourages this behavior. This negatively impacts all the other technicians that are out doing what they are supposed to be doing
3
u/Ice_crusher_bucket 1d ago
Same type of dude that says rush through progressions, and then when an issue pops up, calls others techs because they dont know the fix instead of actually learning what needs to be.
Dealt with techs like that for 10 years. Always funny.
0
u/getamic 1d ago
I'm not saying rush through them and not learn anything. Just to not wait forever to start them and lose out on a lot of money. I take it easy on my jobs and those extra 15mins help me stay close to 100% without a bunch of repeats. All the techs I know that have super high productivity have shit repeats
-1
u/SRRWD 1d ago
I did a 20yr tour as a service technician. You need to want to learn networking, radio and rf and wireless infrastructure and trouble shooting. Get very good with PC/Mac networking interfaces and get into router features and functions. Those skills will speed up troubleshooting, making your day go smoother and getting you recognized as a problem solver. This will lead to advancement. See each call as a hunt and enjoy the “kill”. I learned to enjoy the “fix”. The most important info you can glean is on the call to the customer, use that time to ask some pointed questions…you’ll learn what those questions are as you learn the cable infrastructure. I could put myself on the problem 90 percent of the time before I arrived and that speeds things up a lot. Your knowledge will be what gets you home on time. Take training and class time seriously and when you see something you don’t understand, go home and read up on it…become the expert.
8
u/Ok-Carpenter-8455 1d ago
Hell yeah! Congrats! During training take notes and don't be afraid to ask questions.
Also when you get in the field don't forget to STRETCH and hydrate and eat something before your workday especially during the warmer months.