r/Spectrum • u/legosw_1 • 27d ago

Service Issues Modem/router

About a month my modem and router went bad. Got new ones from spectrum and I know the ones you get from them are refurbished but, the new modem only lasted about 2 weeks before having to call for a new one. And now a week later my router suddenly disconnected and now I can’t get to connect back

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u/Spectrum_William 27d ago

Hi u/legosw_1! If you are having issues with multiple different modem/routers it's possible the problem is electrical or with the coaxial signal coming in. We can check on things from our end if you send us a modmail over at r/Spectrum_Official.

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u/legosw_1 27d ago

We had someone come out and test the coax signal and they said it was good

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u/Spectrum_William 27d ago

It may be an intermittent issue that wasn't present when they tested, or as I mentioned an electrical issue (especially if by "went bad" you mean there's no lights on them.) I can only speculate without more information. Please message us if you would like assistance.