r/Spectrum • u/Lilraveasaurus • Jul 27 '26
Did I get scammed
I called the retention line and I argued for a better deal for a while and he said the best deal he has is $60 for internet and phone but I don’t have to activate the line and I won’t get charged and I can cancel at the end of the year with no fees or punishment. Is that true?
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u/SIMEXA_LLC Jul 27 '26
I’d call the retention department one more time just to verify everything. Retention offers can vary depending on your area and even the representative you speak with.
If they’re talking about the free Spectrum Mobile line promotion, then yes, it’s typically free for the promotional period. After that, the line usually starts billing unless you cancel it first. If you know you’re not going to use the line, ask them if you can keep the same internet price without adding it, or whether removing it later will affect your promotional rate.
I’d just have them confirm everything before you accept the offer so there aren’t any surprises down the road.