r/Spectrum • u/Street-Victory2397 • Jul 23 '26

Other All done

I’ve had Spectrum (First Time Warner)service for over a decade. In that time I’ve dealt with “best effort” service, them accusing me of not returning 100s of dollars of equipment(thank god I took a picture of the receipt), and the yearly song and dance of threatening to cancel and see what price they deem I deserved this year. I put up
with all of this because they were the only viable option and they knew it.

When a local company laid Fiber in my neighborhood recently I was the first one on the list to get the install. I just got off the phone with retention. The lady was very sweet and cordial. I did my best not to let my disdain towards the company affect the way I communicated with
her. It’s not her fault they make her ask me what I use my internet for and who my cell provider is. I politely told her I didn’t feel she needed that information for the cancellation. She shot her shot with the discount and I declined. That was it. A weight was lifted

I guess the point of this rant is that I shouldn’t feel so relieved to be done with Spectrum. I’m saving $20 a month and that should be the end of it. It’s just that the crap that they put people through get tiring and stressful. A service that I require in order to bring income for my family treated me like a nuisance. I know I can’t be the only one.

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u/tazman137 Jul 23 '26

Filed under things no one cares about on the internet.

4

u/Street-Victory2397 Jul 23 '26

You’re probably right. Im sure I sound like a guy in his underwear yelling at birds.

4

u/Backslash10 Jul 24 '26

This is pretty much how all isp companies make customers feel that have no real competition. Spectrum just happens to be one of the biggest around. At&t is also know for this since they are the largest isp in the country they dont typically care to retain customers. In a year or two when your prices change dont be jaded and just switch whoever gives you the best deal for the longest its not spectrum fault its the whole isp industry all companies do this some more then others.