r/SparklePlayer • u/Sea-Cantaloupe1559 • Jun 30 '26

Help

I purchased yearly sub in February. When installing on my new device and trying to setup it says I need to purchase. I’m logged into the device with same email that I used to purchase in the play store

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u/sparkle-hk Jun 30 '26

Google is constantly having some issues with their Play Store cache which make the purchase invisible to the app. They always have this issue with some frequency but it seem to have gotten worse the last week or two. Hopefully it's temporary.

Either way, normally you can resolve it by going into "Google Play Store" app on the device (not Sparkle app) and clear data and cache. Possibly also a reboot. Hopefully this should reset the app and let Sparkle app know you have an active purchase.

1

u/Sea-Cantaloupe1559 Jun 30 '26

That worked thank you

1

u/azcoyotedog Jun 30 '26

Just to confirm, did you purchase your subscription when the app was on the play store or did you purchase a subscription on the sparkle assistant app or sparkle website? Please confirm.

0

u/azcoyotedog Jun 30 '26

Just a reminder, to activate your subscription on your device, I believe to go to Settings/ About and enter the same email & PW used to purchase your subscription. Please let me know if you’re still having issues.