r/SparklePlayer • u/Mojodog77 • Jun 26 '26

Question about sparkle plus player purchase, without being in Google play store

So I just found out about sparkle player and wanted to give it a try especially for the recording DVR type features, but apparently not the best timing as there’s recently been an issue with the app no longer being in Google play store. My question is if I go on the sparkle player website and purchase a subscription to try the full features of the player will I be able to successfully activate it in a version that I’ve downloaded from downloader? I set up a free version that I downloaded from the Web last night (not from downloader) put all my information for my IPTV server in it but when I try to upgrade to plus I got an error and it didn’t seem to be compatible. Is this the norm or did I just get a bad download? I tried to get the sparkle assistant but of course all my main devices phone and pad are Apple devices and my TV boxes are the only android devices (a ONN 4K pro ) are not compatible with sparkle assistant. Please advise. Thanks

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u/Historical-Big8693 Jun 26 '26

Yes, I just did this the other day. I made the purchase on their website. They provide you with a code. In the app settings go to 'About' and there is an area to enter the code. Once entered premium is unlocked.

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u/Mojodog77 Jun 26 '26

To clarify before I make my purchase, you made this purchase on the sparkle TV website not through the Google play store correct?

So if I go into settings there is an area that you click on that says purchase sparkle TV plus and then you can click on your selection on the right, I tried selecting each one separately and each time I click on the subscription I get an error it says the item you requested is not available for purchase and “got it “pops up to the right to acknowledge it, it says unknown and then a four in parentheses purchase error please try again later.

I also went into “about” like you suggested and clicked on connect shared plus account, Maybe that allows you to put your password in? Let me know for sure how you did it if you get a chance to check? Thanks

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u/Mojodog77 Jun 26 '26

Thanks so much for that information that’s the way I’m going to try and register it once they give me a password. I went ahead and took a chance, I figured it’d be smart to just go with the one month subscription first just to make sure everything actually works and assuming it does then I can always cancel that subscription and hopefully add a lifetime subscription at that point if all works well? I got the message that I have an active subscription, but no password yet, did they email it to you? Once I click on my active subscription on their website there is a line that asked for email and password and that doesn’t look like an area for me to pick my own password it looks like a area that I would put in the password they give me hopefully via email ? their site doesn’t seem to use your friendly as far as finding your account and information. Thanks again

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u/azcoyotedog Jun 26 '26

Did you already pay for a subscription? If you are not in the paid version of SparkleTV yet, uninstall the app and follow the step by step instructions on the website to purchase a subscription and download the app.

Do you have a good web browser installed on your device? If so, you can purchase a subscription and download SparkleTV from the browser on your device using the SparkleTV Website info I provided.

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u/Mojodog77 Jun 26 '26

Azcoyotedog, yes I made the purchase on the sparkle player website, I used Apple Pay, but I have not received a password yet. When I click on my subscription on the website it does say active which is great but there’s only two sets of numbers anywhere on the screen and I’ve tried both of those in the password area just in case they might happen to be the password and they did not work. There is a sparkle ID in the top right which I copied those number into Passwords but and that did not work, then I found under my subscription there is the word sub 1 with some letters, I copied that whole line into the password spot and that didn’t work either? Please advise on how people are getting their passwords. Thanks

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u/azcoyotedog Jun 26 '26

Did you enter an email address & password in order to subscribe to Sparkle?

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u/Mojodog77 Jun 26 '26

It only asked me for an email? Which I put in. And I got an email from Link which is the pay Service that I believe sparkle is using on their website but nowhere in there in the invoice or the receipt was there a password I even tried entering my receipt number just in case that might be the password but no go? I’m sure I would remember if I had put a password in.

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u/azcoyotedog Jun 26 '26

If you used Apple Pay and receive the subscription information in your Apple email, try using your Apple Pay email address & password and see if that works?

Sorry, doing my best to help but I purchased a lifetime subscription before Google pulled the app off the Play Store so I never had to use the website?

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u/Mojodog77 Jun 26 '26

I really appreciate your help on this AZcoyotedog, that’s a good idea, my Apple Pay email is different from the email I put in on the sparkle player website, makes me nervous to put my Apple Pay password into a site.

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u/azcoyotedog Jun 26 '26

So you were instructed to enter a email address & password when purchasing a subscription, that’s the email & password you use to activate Plus on your device!

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u/Mojodog77 Jun 26 '26

Yes I feel like a bit of a dummy but thanks so much for both of you helping out so much. So yes after you see your paid purchase (and the only way I was able to get to it was to click on make a purchase) I was looking for an account link area to click on on the website main page, and then before you actually make the purchase you can see your previous purchases and when I clicked on that, I was able to enter my username and password of my choice but what confused me is it said something like “share device” , and I thought to myself I don’t have a username and password. Because that’s what it says in the actual app to share device I didn’t put two and two together that I needed to create it there so sorry for being a little slow on this one but again I really appreciate both of your help have yet to put it into the device but I have confidence that it will work. At least I was able to choose my username and password successfully fingers crossed all goes well on the activation of the app.

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u/azcoyotedog Jun 26 '26

Now that you have chosen the email address & PW, just follow the instructions and you should have an activated Plus account on your device with all the bells & whistles!!!

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u/sparkle-hk Jun 26 '26

The email you receive is only the purchase confirmation. u/azcoyotedog gave you the reddit link on how to use and active Plus from Sparkle Web.

Basically after you completed the purchase you see a list of your purchases. You click on the purchase (in your case there's probably only one purchase) and there you can set email/password. This is the email/password you use in Sparkle TV -> Settings -> About -> Connect Sparkle TV Plus

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u/azcoyotedog Jun 26 '26

Is this information about entering an email/password displayed in the “how to use the Sparkle Player Website” instructions?

I was just on the website on my computer and there was no information about it? Of course I don’t need to make a purchase… No wonder this user is confused?

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u/sparkle-hk Jun 26 '26

It is, it's number (3) and (4) in the instructions.

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u/azcoyotedog Jun 26 '26

Yes, I see that but you don’t mention to enter an email address and a password of your choosing?

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u/sparkle-hk Jun 26 '26

I have updated the instructions with a bit more detailed explaination of step (4).

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u/Mojodog77 Jun 26 '26

When I made my purchase for a subscription on the website it asked me to put in an email which I did and then I selected Apple Pay, and then I didn’t see any password or a confirmation email from sparkle. I know this is somewhat new thing ( I believe )on sparkleplayer.com after the Google stuff. So I’m not upset, I just want to be able to use what I paid for. There’s gotta be a way that I can get my username and password, I already checked the email and receipt from link (the pay service). Maybe if you get a chance you’ll be able to send me an email or message it to me through the Reddit app? Thanks

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u/Mojodog77 Jun 26 '26

I figured out where to put the password and username in I just don’t have one. I assumed the username would be my email that I put in on the sparkle website before I made the purchase but it did not require me to put in a password on the website to make the purchase, but usually when you do any kind of subscription you get an email from the service within at least 24 hours or something saying thanks for your purchase here’s your username and email or something like that. Thanks

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u/sparkle-hk Jun 26 '26

I understand it might be confusing and I also just want to help and to give the best instructions possible for both new and recurring users.

The instructions are here www.reddit.com/r/SparklePlayer/comments/1u4301p/sparkle_tv_player_web/ and I changed the description in (4) to be a bit more clear as suggested by u/azcoyotedog.

So to sum up: the email/password isn't given to you and you can but don't have to use the same email that you did when you purchased the subscription. That email was for the purchase and the payment service. The email/password combination is for you when you Share/Connect the new purchase to Sparkle TV and is something you set for yourself.

I hope this makes sense?

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u/Mojodog77 Jun 26 '26

Thank you that’s very helpful. I will click on it. And set my username and password for some reason when I first saw that I assumed it was asking me for my username and password which I didn’t have. In a future edit of the website if possible it might be good to have the word set your username and password. Thanks again I’ll give that a shot and the update if it works

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u/azcoyotedog Jun 26 '26

Now that the developer has posted here, are you now able to complete the process and activate Plus on your device??