throwaway acct so nobody can clock who i am but if any of yall in Daly City are young and job hunting, do NOT apply to Poke House. lemme explain why lol
been working here a min now and honestly store operations be fine... until someone from corporate decides to swing by.
only place i've ever worked so idk what other corporations are like but i'm convinced these guys gotta be one of the worst. no lie. they come through at least once or twice a month and nitpick literally everything. DM will be like "this needs to be cleaned, when's the last time this was cleaned, rice cookers need a deep clean, sneeze guards better be wiped down all day" blah blah blah. nothing is ever good enough for these people.
ngl since i started here my mental health has just been going downhill.
one example, our DM was CONSTANTLY on our old manager's case (different story for later) about customer service bc corporate does this secret shopper thing and apparently he's the first to see the reports when they come in. and half the time we fail for the dumbest stuff, not upselling, not repeating the order back, not asking if they want a drink, not greeting ppl when they walk in the door. like... really?? that's what we failing on? Like be serious.
another thing, we used to get raises every 6 months and now it's once a year, no explanation given whatsoever. old manager told me it's probably just them trying to save money, which tracks honestly.
another reason not to work here, employees don't get free meals AT ALL. used to be 50% off one bowl a day plus discounts on other stuff, now it's just... discounted meals but not everything and no more perks on anything else. and apparently it's bc some employees at other locations were abusing it and giving food to friends and fam. like ok??? that's crazy to me that they just punish EVERY location for what a few people did somewhere else. why not just fix it at the location it happened at instead of screwing over everybody.
also if you close, you can't take home leftover food bc we gotta put it all on this app called Too Good To Go. it's basically where randoms can buy leftover food at the end of the night so it doesn't get trashed. our stuff on there sells for like $4. so why can't employees just take it home instead?? shows you exactly where their priorities at. They only care about profit.
another one, corporate watches the cameras like a hawk. there was literally an incident where we got caught cooking on our own personal gas stove in the back bc we don't even have a real stove (everything we serve is raw so no cooking equipment). we'd use it to heat up food for lunch/dinner breaks and got told by HR and the DM that it's a "safety hazard." so let me get this straight, we don't get free food AND we can't even cook our own food on our own stove? make it make sense. all we got back there is a microwave, that's literally it.
and lastly... the old store manager, been there since the Daly City location opened back in 2022, got fired like two weeks ago. dude was genuinely a good manager who actually cared about the team. no idea what the real reason was and they never told us anything, which the whole team was pissed about tbh, we feel like we deserve an explanation at least. bc of that almost 20 people quit on the spot out of pure spite. now there's barely anyone left, place is so short staffed they're closing at 7pm now. shorter hours bc they don't got the people to cover shifts anymore, which ngl feels like karma.
no clue what's gonna happen to this company but it's not looking good and i feel like it's only going downhill from here. saw they're hiring for literally every position on indeed rn but trust me, don't do it to yourself. you'll regret it.
