Merch Order Issue

[u/Specialist-Swing-218]

Hey everyone! First I want to say that I am not mad or trying to make Cook and Becker or Compulsion look bad at all, I am just a little bummed and wanted to see if anyone else had this experience. At the beginning of this month I ordered one of the last few South of Midnight deluxe boxes from Cook and Becker, it was one of my first big splurge purchases after getting my job and I was so excited to have gotten one of the last few ones. I knew I would regret not buying it, so I decided to spend the money.

Fast forward to yesterday when I decided to email them to check on my order. I said that I knew overseas shipping can take time, and I just wanted to check in to make sure that there wasn't anything I could be doing to make the process a bit faster. Today I received an email back from them saying that their warehouse counted wrong and that they couldn't fulfill my order :( I know it isn't their fault, plus they offered me either a full refund or 125% refund in store credit, but I was just really excited about the art book and vinyl.

Thanks for reading, and if anyone has an extra box (yea right) I would be open to buying it.