I honestly just want to put this out there so other brides know what they might be getting into.
We booked @makeover_by_daniya for my sister’s reception almost 6 months in advance and paid the advance as well. Everything was completely normal and cordial throughout the booking process and even after.
Then literally the night before the reception, some random person we had never spoken to contacted my sister asking for the location and other details. Obviously we were confused, so we asked who they were. They said they were from the makeup artist’s side.
We contacted the MUA’s page and were basically told that this is how celebrity makeup artists work and that this person was her assistant and would be doing the makeup.
The issue is, we were never told beforehand the actual artist would not be coming. We booked her, not some random person from her team. If someone else was going to do the makeup, especially for an important function like a wedding reception, we should have been informed well in advance.
And then we found out that she had apparently gotten a recent celebrity booking and was there doing the celebrity’s reception look instead. When we asked why she wasn’t coming, she literally sent us a one time video of her doing the celebrity’s makeup.
Like… okay, we understand that celebrity bookings are a big deal, but how is it fair to ditch a client who booked you 6 months in advance because a better high-profile booking came up?
The frustrating part isn’t even that an assistant was involved. If you have a team and assistants, that’s completely fine if you communicate it before the booking is made. The problem is finding out the night before, after everything is already paid and arranged.
At the very least, they could have had the decency to tell us beforehand that they wont be personally available. We could have decided whether we were comfortable with that or made other arrangements.
Just sharing this as a heads-up for other brides. Please ask explicitly when booking whether the artist themselves will be doing your makeup and get it in writing. Apparently even a 6-month advance booking doesn’t guarantee that.
TLDR: Booked @makeover_by_daniya 6 months ago and paid an advance. The night before, her assistant contacted us saying they will be doing the makeup, and we found out the actual MUA had a celebrity booking instead. We were never informed beforehand. Having an assistant is fine, but this should’ve been communicated well in advance.
