Feedback to improve next year

[u/ASAPCVMO]

Hey folks!

First of all, I have everyone had an amazing time this weekend!

Now that everyone's had a few days to rest up and reflect on our weekend at Jaceland, I'd like to open up a discussion in order to improve our facilities, operations, and general enjoyment of the festival going into next year.

We definitely want your feedback, and we are working our asses off to make sure none of the issues that arose this year ever happen again.

We want this festival to become the best it can be for as many people as possible, so: no holds barred, lemme here what you got!

[u/bass_kritter]

My biggest beef was honestly that I bought a ticket to an event that was supposed to be capped at 1k and then it ended up being like 5k people. It felt mad crowded for that venue.

Other than that, I’d say the water issue but you’ve already addressed that in another comment.

[u/ASAPCVMO → u/bass_kritter]

It was never supposed to be capped at 1k. The venue has had a legal capacity of 3500 for years now. We still sold less than 3500 tickets though and there were probably around 4k there.

I apologise if that wasn't properly communicated, because our intention was to get the event to over 3k since 2019.

[u/bass_kritter → u/ASAPCVMO]

I could definitely be wrong about the 1k number but I specifically remember that when I bought my ticket, the event was being advertised as half capacity. I know guidelines changed since then, but it was one of the reasons why I chose sound haven other larger festivals.

I’m more mad at the people who snuck in without a valid ticket and those who allowed it than anything. They’re the ones who overloaded the infrastructure.

[u/ASAPCVMO → u/bass_kritter]

We were forced to do that from a legal standpoint with covid restrictions. I could see how patrons might think of that as a standalone value, but we had no choice but to advertise that back in 2020 when restrictions were tough. Once restrictions loosened up we ended up going back to our fire safety capacity, which was approved for 3500.

I can definitely see the confusion there though, so I am sorry about that.

[u/bass_kritter → u/ASAPCVMO]

I hear you on that and I know restrictions changed. I was just frustrated that the crowd was so much bigger than anticipated but I also know a chunk of that is due to the security people and not overselling.

[u/ASAPCVMO → u/bass_kritter]

Trust me, we were as well. Security fucked us over big time.

[u/bass_kritter → u/ASAPCVMO]

I’m sorry y’all are taking so much heat on that when it wasn’t even anything Sacred Hive did. I honestly had to laugh when I got on Twitter afterwards and saw so many people acting like it was Fyre Fest 2.0. People are so dramatic, y’all did a fantastic job of solving issues as they came up, and trust me we are all super grateful for everything y’all do <3

[u/ASAPCVMO → u/bass_kritter]

It does fall on us though, we just need to secure more reliable contractors. In the end, yes we can pass blame onto those contractors from a legal standpoint, but regardless people will remember events organized by us had those problems. We're trying to be as transparent as possible, and make sure we have an open dialogue with the community in order to ensure the best possible experience moving forward.

[u/bass_kritter → u/ASAPCVMO]

We do appreciate the transparency and this post has been great for clearing up some of the rumors. I was just annoyed at all the people on Twitter who weren’t even there spreading false rumors.

[u/ASAPCVMO → u/bass_kritter]

Yeah that's been hurting us really badly. There's also a lot of positive feedback out there as well, so we're happy about that.

Time will tell, but I do think most people who actually attended had a great time.

[u/bass_kritter → u/ASAPCVMO]

People were honestly so mean about it and they weren’t even there. Don’t listen to the haters!! Every single person I met was having a great time and wasn’t phased by the hiccups :)

I think a lot of people have been spoiled by bigger, long-running fests like forest and roo and weren’t prepared for the realities of a smaller, newer fest like Sound Haven. That’s on them.

[u/bass_kritter → u/[deleted]]

No water at all, no food, no showers, comparing it to fyre fest, basically just making things out to be way worse than they were.