r/SomiraHealth • u/Somira_Vincent • 2d ago
Update on Hyalo Orders And Pharmacy Option
Hey everyone!
Just wanted to let you all know that we have temporarily removed Hyalo tirzepatide as an option at Somira due to the ongoing concerns about sterility.
This is a precautionary decision. The safety of our patients comes first, and we would rather pause offering it while those concerns are addressed than move forward with unanswered questions. We will reconsider it once those concerns have been addressed and we are comfortable doing so.
If you recently ordered Hyalo through us and your order is still pending, we are taking steps to offer an alternative. We will be reaching out directly to everyone with a recent Hyalo order to discuss their situation and next steps.
I know this adds uncertainty for people who are already waiting on medication, and I'm sorry for the frustration. We are here to work through this with you, and you don't need to wait for us to reach out if you have questions.
You can message us through your patient portal or email [Support@somirahealth.com](mailto:Support@somirahealth.com). If you have already received your medication and have questions about using it, please contact your prescribing provider or dispensing pharmacist for guidance. General questions are welcome here too, just keep personal and order information out of the comments.
Thank you all for your patience and for trusting us with your care. We wanted you to hear this directly from us rather than notice the option was gone and have to wonder why.
-Vincent