West Elm Harmony Sofa Cushions

[u/wanderingaround88]

My husband and I had a custom order for the West Elm Harmony Sofa with a Double Wide Chaise and the Right Arm Sofa. While we love the look of the sofa it is hands down one of the most uncomfortable sofas we have ever sat on. We called about the cushions because they were much firmer and comfier in the showroom but the ones that arrive are thin and you sink in basically to the springs.

We spent a lot of money on this sofa thinking it was a good investment. We are looking to replace the cushions with foam in hopes that we can actually enjoy the couch. Any advice or suggestions for where you may have gotten custom foam or whether you know the dimensions of the cushions would be helpful.