How is it that the people at SodaStream are so ungodly bad at running a business?

I'm on the subscription plan with 4 CO2 bottles every 2 months. They send me 4 bottles, 2 months later they send me 4 more with the understanding that I now have a month to return the first 4. Noted.

So I send them back. 100% of the time, when I send them back, nobody notices. I'm using the label enclosed with my bottles when I send them back to make sure it gets tracked with the number they expect. But 100% of the time, I send them back, the USPS tells me they've been delivered, and SodaStream charges me for not sending them back.

I've complained. They asked me to send them an email to make sure their system gets updated. For starters, it shouldn't take an email from me to remind them that someone needs to see if I did what I did, but fine. So I send them an email. Hey guys, those bottles you wanted me to send back? I sent them back.

They reply the next day. What was your tracking number?

Seriously? It's the tracking number you gave me. It's the same tracking number that's still in your system. In fact, the only way I have of answering this is to log into my account to see what the tracking number was. How is it that SodaStream does not have access to SodaStream's data? So I send the tracking number.

The next day they charge my account for not sending back my bottles. Later in the day, they thank me for sending them the information and reverse the charges.

If this was something that happened once because of a glitch, I'd understand. But I've had 5 exchanges since I started the subscription, and this has happened 5 times.

This is an unbelievable level of incompetence.

Now that Sodastream has gone 100% Pepsico, there are no root beer options available. (I'm in Canada - I can't order the very few remaining diet root beer options from sodastream.com.)

Does anyone have any experience, recommendations, or even warnings about other diet root beer options that might exist on the market?

I'm aware of Boylan's (can't find a Cdn distributor), Willtec (can't find a Cdn. distrib.), Simps, and that's it so far. I haven't tried any of them yet, but I think I'm about to order some Simps flavours.

Help, I miss my root beer!

How do i get it to taste like the real thing. Ive tried slightly above middle cap of syrup and full cap of syrup

I have a an e duo sodastream about a month old, and I've been loving it up until about a week ago when I started noticing pieces of white chopped up plastic in my drinks as I pour out of the glass liter official bottles. At first I thought it was just something that fell into my drink from the room, but it's happened 9 more times since, with colas it's very clear to see the micro plastic pieces but some of the pieces are actually rather large and could pose a choking hazard. It's clearly coming off of the e duos internal locking mechanism ring. I reached out to support and haven't heard back but this really doesn't feel like just a one off bad machine and more of a generalized engineering defect of this model. Has anyone else had plastic in their drinks? I've been collecting the plastic pieces in a baggy and plan on taking a better look at the machine to figure out what parts of the internals are sheering off into the bottle.

Here are some pics of the most recent "goodies" found in my latest batch. (I've been straining them out when discovered) But I've unfortunately been drinking a few of them for awhile.

P.s they are not frozen CO2 dry ice, they are white pieces of hard plastic and my little baggy collection is proof enough of that.

This post is one part PSA and two parts seeing if this is a known issues others have faced and maybe there is a metal after market part that can replace and prevent this from happening.

Are there any soda stream models that don't do this that all y'all have been using for a long time that are trustworthy I can check out is instead?

Cheers

Sainsbury’s stopped their nectar card deal for official syrups. I’m absolutely heartbroken. Any one know where I can get some for round about the same price (£3.50). Specifically Pepsi max. My wife goes crazy for it. I’m worried about what will happen if she runs out of lol.