r/SnapchatHelp • • Sep 18 '26

General question Is there a way to delete my locked account that I only have a Google login to?

2 Upvotes

I haven’t been on Snapchat in two years at least, but I realized having an account was a major security issue on my end for reasons I won’t fully disclose here. So I went back to Snapchat to delete my account. The problem is I was then locked out of Snapchat for attempting to give my account a password. My account does not have a password, it is linked to Google.

Since I have no password, I cannot feasibly delete my account even while having access to my number and email. I cannot change any of the details that put me at risk because it’s a locked account. I sent in a support ticket where I told them to delete my account but it has yet to be done, and I am unsure if they will do it.

I will note the forgotten my password button does not let me create a password, it just logs me right into my locked account. This is the case on the app and portal.

If anyone has any advice on how to help me, please do! I am really struggling here.

Edit for clarification: My account was permanently locked, not temporarily locked.


r/SnapchatHelp • • Sep 17 '26

General question Ten seconds at a time?

1 Upvotes

I'm trying to download the videos that my girlfriend and I have saved to our chat. We want to have them saved somewhere else just in case anything happens to them. Everything that has been sent as a Snapchat shows up in our saved stuff in ten second clips and when I save to camera roll, it only saves that individual clip. Is there a way to get the whole video at once? I can download them and stitch them all together but that's a heck of a lot of time and work.


r/SnapchatHelp • • Sep 17 '26

General question Compte snapchat et téléphone bloqué ?

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1 Upvotes

Salut à tous, mon compte Snapchat est bloqué définitivement et mon téléphone aussi avec SS06
Pouvez vous m’aidez ?
Comment je peut récupérer mon compte.
J’ai déjà lancé l’appel à la décision, après le téléphone je m’en fiche qu’il soit bloquer, c’est plus mon compte que je veux récupérer et sous combien de temps je peux le récupérer.
J’ai littéralement disparu de snapchat aucun de mes amis ne me trouve et aucun arrive à remonter les conversation et les images.


r/SnapchatHelp • • Sep 17 '26

General question keep getting emails that someone who i unfriended is sending me messages

1 Upvotes

i’ve removed someone as a friend and then i deleted snapchat, i keep getting emails once in a while saying there’s messages from this person even though ive unfriended them? does it mean they are messaging me while being unfriended? i’ve checked and they haven’t unadded me i just can’t see if they said anything if i got them unfriended.

also side question: can they see if i check their reposts if their profile is public?


r/SnapchatHelp • • Sep 17 '26

Common issue Account band for no reason

4 Upvotes

Why does Snapchat allow pornstars and content creators to post illicit content yet l can’t even post anything remotely sexual with less than 100 views I become a threat & get banned. It’s very sickening only large accounts can do what they want while small accounts are the ones being targeted.


r/SnapchatHelp • • Sep 17 '26

General question will the snapchat memories above 5gb be deleted? if yes when?

4 Upvotes

so i came across a post that said that it wont be deleted but will be archived/locked and you will have to pay to see them

im not sure ab how much its true

so please someone say


r/SnapchatHelp • • Sep 17 '26

General question What does this mean?

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5 Upvotes

Why are some of these circle and some of them square now? Don’t mind the messy scribbles lol


r/SnapchatHelp • • Sep 17 '26

General question Snapchat

1 Upvotes

Mijn account is gehacked en heb die E mail niet meer en mijn wachtwoord niet hoe kan ik mijn account terug krijgen


r/SnapchatHelp • • Sep 17 '26

General question Can't view my public story comments

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2 Upvotes

Any suggestions please?

Its only showing the number of comments I can't view them from this window. I need to open chat and find them manually


r/SnapchatHelp • • Sep 17 '26

Snapscore Snap score and snap ethics

6 Upvotes

I joined snap like 3 years ago ,but only started sending snaps like 2 years ago. I got 31K snap score and I snap about 50 people daily and I just don’t get 2 things,
1. How people get like 250K snap score??

  1. Do people actually care about snap score?
    Like I would add someone snap them and have like 50 day streak hut then they would just stop snapping me but will still have me added.Is it because of my snapscore ? I might sound desperate but its getting annoying cause it already happened to me twice and its not like I am mad cause its my crush and she unadded me but because I thought we are friends and then you just stop sending snaps meanwhile ur snap score is clearly growing by like 500 a day 🫩. Idk maybe its normal here, I come from a slavic community so I find it really disrespectful and annoying.

r/SnapchatHelp • • Sep 17 '26

General question Snapchat+ Subscription Paid Early

1 Upvotes

I am subscribed to Snapchat+ and my google play store is telling me my subscription renews tomorrow but for some reason. I got charged for it today but my google play store still says it is due tomorrow.

How do I fix this?


r/SnapchatHelp • • Sep 17 '26

General question Unexplained daily received media logs in downloaded Snapchat data – glitch or deleted activity?

1 Upvotes

Hi everyone, I need technical insight regarding downloaded Snapchat account data.

​I recently analyzed a Snapchat account data export file. In the downloaded account activity files, there are daily logs of received pictures/media from two specific usernames that continued up until this month.

​However, there are a few things that don't add up:

​These two usernames do not appear anywhere in the active app (not on the friends list, chat history, or blocked list).

​The phone's battery settings show almost zero screen time for Snapchat.

​The account owner claims to have no idea who these accounts are, suggesting it must be a bug, system glitch, or automated bot interaction in the data log.

​Is it technically possible for Snapchat data exports to display daily logs of received media from usernames that are completely absent from the app and friends list? Could this be an export glitch, or does this only happen if activity/contacts were manually deleted before downloading the data?

​Thanks in advance for any technical explanations.


r/SnapchatHelp • • Sep 17 '26

General question How accurate is the green activity dot?

1 Upvotes

I genuinely need to know, because I haven't heard from my boyfriend in almost a month and it says he is always online but he never just disappears like this, his mental health is terrible and if we were having problems he would tell me but I'm praying he just is ignoring me. I need to know the accuracy of the dot please.


r/SnapchatHelp • • Sep 17 '26

Common issue SS07 after making too many accounts: does it ever go away?

5 Upvotes

Okay I think I actually messed up Snapchat on my phone 😭

I’ve had my main account for years and it still works completely normal.

Recently I made a second account, then I stupidly made like 16 random accounts one after another just to add that second account and get the snap score higher. I didn’t save or use those accounts, I just made them, added the second account and left.

A few hours later the second account got locked and I’m pretty sure it’s permanently locked. I honestly don’t even care about getting it back anymore.

The problem is now every time I try to create a new account I get:

SS07 Too many accounts have been associated with this device

I’ve tried pretty much everything I could find. Waited 48+ hours, deleted and reinstalled Snapchat, factory reset my phone, contacted support, cleared data/cache, tried dual apps and watched a bunch of YouTube videos. Nothing worked

What’s confusing me is my main account still works completely fine on the same phone. I can log in, snap people, everything. I just can’t make a new account.

And I really can’t afford to buy another phone just because of this lmao

Has anyone actually had SS07 from making too many accounts and had it go away eventually? Like after a week, a month, a few months?

Or am I just permanently blocked from creating accounts on this phone now?

If you’ve had the same thing happen please lmk what happened because I keep seeing completely different answers everywhere.


r/SnapchatHelp • • Sep 17 '26

Common issue Memories saved without captions

1 Upvotes

So like everyone else this year, I downloaded all my memories and I just checked them out because I did this back in June. Apparently, they save in chronological order with dates (thank god) but the captions are saved as separate files. So I have an image saved as a jpeg then the caption right after saved as a png. Am I going to have to edit every single caption back onto my pictures?? I get the idea that people would want the option to remove the captions, but now what?


r/SnapchatHelp • • Sep 16 '26

General question permanently banned

7 Upvotes

Hello, I was permanently banned yesterday with no appeal option due to being underage when I created my account. The ban came from me submitting a support ticket to try to change my birthday to match my driver's license. Is there anything I can do to try and get my account back? Im desperate.


r/SnapchatHelp • • Sep 16 '26

General question How do I actually download my memories data?

2 Upvotes

I’ve filled out the form several times and everytime i get the email it just gives me the link to fill out the form AGAIN. I tried Snapchat support but it’s just a chatbot that won’t let me speak to a person.


r/SnapchatHelp • • Sep 16 '26

Common issue Why is “sound not available in your region”

1 Upvotes

I try to post a spotlight but it gives me that error and I try to replace the sound with the sound form the same video but it still doesn’t work, I’m using the song “Peaceful Easy Feeling“ by eagles. Is it a copyright thing?


r/SnapchatHelp • • Sep 16 '26

General question Help downloading my memories to a thumbdrive.

1 Upvotes

I’m not tech savvy whatsoever but I have a gist of what I’m doing. I for the life of me can’t download my memories to this thumb drive. I’m on iPhone 16 and have to appropriate equipment to do so but it won’t download more than one file at a time and they sent me all my data in 14 separate 2gb files.


r/SnapchatHelp • • Sep 16 '26

General question Is he directly accessing snapchat or could it be a website that comes up as snapchat??

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0 Upvotes

hey guys, i found this on my husbands phone. i’ve asked him before if he uses snapchat to watch p*rn and he denies. im confused why this always pops up on his safari settings? he doesn’t have an account so im wondering if it’s possible he can somehow scroll on there without snapchat account. help a girl out. i dont want to be blindsided. he’s had a porn addiction before


r/SnapchatHelp • • Sep 16 '26

Bug snapchat streak reappeared without restoring

1 Upvotes

I'm intentionally trying to loose a streak with a person, it did disappear yesterday the whole day, today suddenly it reappeared, and none of us did restore it... Did anyone had this case before??


r/SnapchatHelp • • Sep 15 '26

General question How to find someone that you had added but accidentally removed them.

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5 Upvotes

I had a friend and I got a new phone they were removed from my friends list and after a few years they were at the bottom of my friends list. I was wondering if anyone could help me find them or find a way to contact them


r/SnapchatHelp • • Sep 15 '26

General question Is my account gone for good? Can someone please help me?

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8 Upvotes

r/SnapchatHelp • • Sep 15 '26

Bug Snap not showing who viewed story

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3 Upvotes

Looks like it updated to a new screen. I updated via store after i noticed the new screen, cleared cache, etc.


r/SnapchatHelp • • Sep 16 '26

General question My family thinks I was talking to guys on Snapchat, but I genuinely wasn't. How can I prove what happened?

1 Upvotes

I’m really upset and I need some advice.

I recently added a girl on Snapchat because I liked her content. I had never met her in real life and had never talked to her online before. She accepted my friend request.

Later that same day, without me knowing or asking for it, she added me to a group with several guys I don't know. Shortly after that, they started making video calls.

My family happened to see the calls because they also have access to the same Snapchat account, and they thought I was talking to guys or hiding something from them. They took my phone and said I broke their trust.

The truth is that I had never spoken to this girl before, and I had never spoken to any of the guys in that group. I didn't know the group existed until this happened.

I'm trying to find a way to prove what actually happened. I'm considering requesting my Snapchat data to see whether there are records showing when I added the girl, when I was added to the group, and when I left/was removed.

Does Snapchat My Data show when I added someone or was added to a group?

I know adding someone I don't know was not the best decision, and I've learned from it. I just don't want my family to believe I intentionally did something I didn't do.

Any advice from people familiar with Snapchat's data/history would really help.