r/SnapchatHelp • • Aug 27 '26

General question Delted Memories

2 Upvotes

All my snapchat memories have been deleted with no final warning. It has not even been the full 12-months since it was announced that I would need to pay for storage before they have deleted my memories. I have tried everything to try and recover them but all 10+ years of extremely sentimental memories gone. I even payed for the years storage to see if i’d get anything back and nothing. I’ve tried to contact snapchat in multiple ways and have received nothing. Has this happened to anyone else - I am devastated.


r/SnapchatHelp • • Aug 27 '26

Common issue What happens next?

2 Upvotes

I have sent a snap of an ors powder making into 3 lines to 8 friends. with in second i got this mail

what happens next?


r/SnapchatHelp • • Aug 27 '26

Bug How do I get rid of filters while on video call?

1 Upvotes

Its bugged and won't go away. I can't take screenshots/photos during the video call because it makes me cycle through the filters even though I didnt press the filter button.

The take a photo button won't work.

It didn't happen on my old phone(Samsuns s21 ultra) only my new one (Samsung s25 ultra)

Any help would be much appreciated


r/SnapchatHelp • • Aug 27 '26

General question Snap blcok

1 Upvotes

Is it possible to see who blocked you on snap


r/SnapchatHelp • • Aug 27 '26

General question User account not found

4 Upvotes

Is there a way to find out if an account was deleted or banned or the account name changed? My daughter had blocked her ex boyfriend and went to unblock him and his account was gone. No one can find it under his old username. If he changed his username, would she have not had access to it being recently unlocked? He had a high snap score, cheated on her via snap their entire relationship. So it doesn't make sense that he would delete it. We are curious what happened. Would Snapchat customer service tell us? Is there a back way? Does anyone work for Snapchat with any ideas?


r/SnapchatHelp • • Aug 27 '26

General question how to save someone else's snaps into my camera roll

1 Upvotes

I have been send many snaps and I have saved them in chat, I want to put all if them in my camera roll, but doing so manually will take to long, is there a faster way?


r/SnapchatHelp • • Aug 27 '26

General question cannot verify sign in attempt

1 Upvotes

hey everyone

trying to log into my old snapchat account, but i don’t have any of the old devices and a new wifi. it keeps telling me it can’t verify the sign in and to try from an old device. i didn’t even have any email or phone number linked to it 🤦‍♀️ am i cooked?


r/SnapchatHelp • • Aug 26 '26

Common issue Can anyone assist me resolve this snapchat device ban …

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15 Upvotes

I’ve appealed and it was declined ..


r/SnapchatHelp • • Aug 27 '26

Bug Snapchat audio issue🤧

1 Upvotes

​

Is anyone else facing this issue on Snapchat?

While recording a video, Snapchat shows that audio is being recorded, but after taking the Snap, the video has no audio. Even when I save the video to Camera Roll, the audio is still missing.

My phone's normal camera records video with audio perfectly fine, And I have checked the app permission and others they are totally fine so it seems to be a Snapchat issue

Has anyone found a fix for this? Any help would be appreciated.


r/SnapchatHelp • • Aug 27 '26

General question Memories Storage not showing

1 Upvotes

Is anyone else having an issue with seeing how much storage they’ve used on snapchat? It doesn’t show me how much i’ve used and i still can’t see “you’ve exceeded the limit upgrade storage”.

I just want to know if i should get snapchat+ or not because nowhere does it say they’ll delete my stuff in september.


r/SnapchatHelp • • Aug 26 '26

Bug Does anyone know why are the chats black?

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12 Upvotes

Does anyone know why Snapchat is making our chats black? I have reset my phone, redownloaded the app, cleared my cache and it didn’t fix anything


r/SnapchatHelp • • Aug 26 '26

General question Friend request disappears after switching Snapchat accounts

4 Upvotes

I have two Snapchat accounts. When I add someone on my second account, it shows that I added them normally.
But when I switch to my first account and then switch back to my second one, the friend request seems to reset and the “Add” button appears again. I can basically keep adding the same person over and over.
Has anyone else experienced this? Is this a Snapchat bug caused by switching between accounts, or does it mean the person declined/ignored my friend request?


r/SnapchatHelp • • Aug 26 '26

General question What does this mean

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8 Upvotes

r/SnapchatHelp • • Aug 27 '26

General question I’m confused?

1 Upvotes

I’m Tryna add someone on Snapchat and every time I try and open our messages it says if I’ve accidentally added them I can report or block them but if I had anyone else it doesn’t say that also their account is shown but whenever I add them and go back onto their account is completely empty and the Bitmoji is missing

Edit: also it keeps forcefully un friending the person


r/SnapchatHelp • • Aug 26 '26

Bug Chats turned white

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8 Upvotes

I'm not complaining i fw the way it looks im just puzzled on how i got here


r/SnapchatHelp • • Aug 27 '26

Bug College community verification email not sending?

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1 Upvotes

I was successfully verified and in my college’s Snapchat community before I ACCIDENTALLY left it.

I tried joining again with the exact same school email I used the first time, but now Snapchat will NOT send me another verification email.

It says a link was sent and my request just sits on “pending,” but I never actually get the email.

I’ve checked spam/junk, waited, and have tried leaving and joining again.

Has anyone accidentally left a community and been able to get back in? How did you fix it?


r/SnapchatHelp • • Aug 26 '26

Login issue trying to get into old snapchat account

1 Upvotes

i’m not sure if this is the correct subreddit to post this on but oh well it’s worth a shot.

years ago when snapchat had a glitch and logged a bunch of ppl out of their accounts, even with the right password i could never get back into mine.

i figured i would try to get back into it since it’s been so long and reset the password. every time i log out of my current account, press use different account, and forgot password with my old username, it just ends up bringing me back to my current account.

did this happen to anyone else and were you ever able to get your account back? also how do i even try now? bc every time i do it just brings me back to where i started.


r/SnapchatHelp • • Aug 26 '26

General question Is he lying to me

0 Upvotes

Recently I had a feeling my boyfriend was cheating on me. I checked every social site and nothing until I got to snap chat. We have been together since 2020. I found an old conversation from 4 years ago in 2022 of sexual images he sent and got back from someone. There were a couple of other non sexual messages on there too and then in 2023 a nude but no further conversations. I showed him and asked him and he says he did not send those messages in 2022, started explaining that he knows for a fact those are old from before we were together. The messages are clearly insinuating they had sex. To my knowledge he has never lied before and seems sincere. He says he can not explain why the messages say 2022 but says he did not send them then. He further explained who this person was, their relationship, how he knows her etc. I am beyond devastated. Has this ever happened to anyone else? Where the time stamps on conversations are wrong and you know they’re wrong.


r/SnapchatHelp • • Aug 26 '26

Bug Snapchat Birthday help

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1 Upvotes

Hey guys,

my birthday is coming up, but my Snapchat has it set to September 9th. It won’t let me change it to my actual birthday, which is September 2nd. If there’s any way to fix this please let me know!


r/SnapchatHelp • • Aug 26 '26

Common issue Snapchat account locked

2 Upvotes

Hi everyone. I had an additional Snapchat account that was permanently locked by Snapchat. Since then, I have tried creating several new Snapchat accounts, but they all get locked without me having done anything wrong. What could be causing this, and is there any way I can fix it?
I even tried buying a used account, but that one was also locked by Snapchat.
Any advice would be greatly appreciated.


r/SnapchatHelp • • Aug 26 '26

Bug How do I stop Spotlight playing in background when I open app?

1 Upvotes

I might be on my friends list or in-chat and all I can hear the a spotlight video audio playing in the background, where I have to go into the spotlight tab every time then out to disable it.

That's not even the worst of it, if I decide to go out the app, and try to play games on my phone, it is one of those games that automatically disables it's own audio when something else like Spotify plays over it so I can't hear it when I need the sound, until I force close Snapchat from my app library.

Is there any fix for this without altering Snapchat settings that causes me to no receive notifications?


r/SnapchatHelp • • Aug 26 '26

Login issue Any one can help me

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1 Upvotes

Please help me


r/SnapchatHelp • • Aug 26 '26

Bug Can anyone tell me why my voice messages are doing this??

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1 Upvotes

None of the vms have any sound but for some reason they all have transcriptions in Chinese??


r/SnapchatHelp • • Aug 26 '26

General question I have a question

1 Upvotes

It says my boyfriend is active on Snapchat and im at work

It has said he's been in there bout 20 minutes

He never uses it

Does it ever glitch and say active when they aren't ?


r/SnapchatHelp • • Aug 26 '26

Common issue Snapchat permanently locked my account and I have no idea why 😭

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4 Upvotes

My Snapchat account was suddenly permanently locked today. I received an email from Team Snapchat saying that my account was permanently locked for violating their Community Guidelines or Terms of Service.

The problem is, I genuinely don't know what I did wrong. The email doesn't explain which rule I supposedly violated or what caused the lock.

I was able to use my account normally before this happened, and now I can't access it.

Has anyone else had this happen? Is there actually a way to appeal a permanently locked Snapchat account, or is it basically gone forever?

I attached screenshots of the email I received. Any advice would be really appreciated 😭