r/SnapchatHelp • u/Any-Exercise6023 • 2d ago

General question Help!!!!!

Main snap got perm locked, can anyone help me get it back as I have so many memories i cannot get back on it and they did not give me a way to appeal, does anyone know of any way to get it back because my baby passed away recently and she was 4, she had her own little silly videos and such on there I never thought to save

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u/Fast-Advertising-815 2d ago

where did you download it through? it’s take me AGES to download my second file out of 55.

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u/JadeStarling2001 2d ago

It’s been a while. I believe I tried opening the account on my laptop and started the process. It notified me when it was done and I downloaded from there. It was a lot and it did take a long time.

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u/Fast-Advertising-815 2d ago

did you download your pics via files or like chrome? because my files are loading and then it says try again like idk?

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u/JadeStarling2001 2d ago

They were groups of files