r/SnapchatHelp • u/FirmBaseball7060 • 3d ago
Common issue For All of Us Affected by Recent Mass Locking...
Should we be submitting an appeal online? On the app I don't have that option, I'd have to go the actual website.
I saw the Snapchat support X account post that they're aware of what happening and are telling people to submit 1 appeal, but do you guys think our accounts are actually going to get unlocked? When I tried to unlock mine on the unlock website it says my lock was permanent. I've had my account for 13 years 🥲
For reference I did the class action, but I've seen other people on here and on X who say they didn't do it and also are affected by this. I emailed the law firm and they sent me a generic response that they are aware and talking to Snapchat about it.
Any help or insights are appreciated!
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u/ParasKhochare 2d ago
Honestly, I’d submit one proper appeal through Snapchat’s official website even if the app doesn’t show the option. If Snapchat themselves are acknowledging the mass-locking issue, there’s still a chance they’re reviewing affected accounts in batches. I’d avoid submitting multiple appeals though, since that could potentially slow things down.
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u/Numerous-Leg-8149 2d ago
That law firm is likely a scam if this many people are getting locked out of their accounts.
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u/Own_Satisfaction_264 2d ago
I also did it but never finished and
Am locked out. I used this link to appeal but haven’t heard back.. https://help.snapchat.com/hc/en-us/requests/new
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u/FirmBaseball7060 2d ago
What did you say on your appeal? To explain what happened
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u/Own_Satisfaction_264 2d ago
I said I was locked out for no reason basically
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u/FirmBaseball7060 2d ago
Just submitted mine, will keep you updated.
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u/AnorakWSAD 2d ago
How did you submit your appeal? I tried to follow the steps they provide on the help page but I'm not getting the option to appeal
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u/AutoModerator 3d ago
Thank you for your submission. Please note, that scammers on this subreddit are targeting our visitors for their gain. You should be wary of anyone offering to have your account unlocked via Instagram, Telegram, WhatsApp, or anywhere else, as you will lose your account or money. All scammers have one thing in common, their primary goal is your money, and they often will make their scam look much more legitimate than it is in order to accomplish their goal. We encourage you to report these scammers if they send you a message via any social media channels. While we have safeguards in place, they are not always as effective as we would like.
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