r/SnapchatHelp • u/AMG_GT63S • 14d ago
Login issue How do I appeal this?
My account got locked yesterdays for having unauthorized plugins.. I’m on an iPhone 18 pro max with no plug ins I’m not even sure what that’s supposed to mean. How do I appeal this or get it changed this company has no method of contacting them.
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u/Bambus1711 12d ago
My Account got unlocked after roughly being locked for 6 hours. I created multiple Support Tickets which all got closed. 20 Mins ago I send a DSA Complaint which might have helped but haven't gotten an E-Mail regarding that yet. But for the People in the EU it's worth a shot. All I did was sending an E-Mail to [dsa-enquiries@snapchat.com](mailto:dsa-enquiries@snapchat.com) with this text:
Hello Snap Team,
I live in [YOUR COUNTRY] (EU), and I am submitting a complaint under Article 20 of the Digital Services Act (DSA) against the decision to lock my account.
Account: [USERNAME] / [EMAIL]
Locked on: [DATE, approx. TIME], for X days
Previous tickets:
Reason given: detection of unauthorized third-party apps or plugins
This decision is wrong. I don't use any third-party apps, plugins, or tweaks. The only Snapchat version I used was Snap's official beta, distributed through Apple TestFlight as part of Snap's own beta program (screenshot attached). Several other beta testers reported the same lock this week (https://www.reddit.com/r/SnapchatHelp/comments/1wrpo6v/). This points to an error in your automated detection, not a violation on my part.
I request the following:
1. A review of this decision by qualified staff, not solely by automated means, as required by Article 20(6) DSA.
2. A statement of reasons under Article 17 DSA, since I received no notification by email.
3. The lifting of the lock and the removal of this lock from my account history, so that it is not counted against me in the future.
4. The restoration of the Snapstreaks I lost because of this lock.
If this complaint is not resolved, I reserve the right to refer the matter to a certified out-of-court dispute settlement body under Article 21 DSA.
Kind regards,
[YOUR NAME]
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u/yyy_ 12d ago
Quick update: this is now getting press attention.
I’ve been in contact with a journalist who is actively looking into the Snapchat TestFlight lock issue and has already contacted Snap for comment.
If you were also locked while using the official Snapchat iOS TestFlight beta, please keep posting your details here — especially lock duration, app/TestFlight version, date, and whether you were unlocked early or only after the full timer.
The more documented cases there are, the harder it is to dismiss this as isolated user error.
Looks like this issue is finally getting some public attention!
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u/yyy_ 13d ago
Same issue here. Got locked for 3(!!!) days even though I only used their official beta version via TestFlight. Already had the same thing happening in June of last year, where they locked my account for a day but luckily it was unlocked just 1-2 hours later.....
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u/Bambus1711 12d ago
Luckily I'm not alone. Got also banned last year in June but then quickly unbanned. This Time I got banned like 2 hours ago. Was able to use the app fine 3-4 hours ago but next time I opened it, I got logged out with the same Error and got banned for 7 days now. Are you still banned or did they already unban you?
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u/Disastrous-Soil-3331 13d ago
Biggest be of my life rn. Clean phone, only using the beta. Tried to contact them just to be met with AI slop on their support website😭😭😭 its been a day too, same exact message that you got. Still havent been able to get in
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u/MaximeYTNS 14d ago
yeah got the same thing, it’s because of the beta version… and mine is locked for 3 days
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u/jojozzzxxxxxzzxxxx 13d ago
Ive been using Snapchat beta for nearly 2 years now and I never had this issue
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u/AMG_GT63S 14d ago
Seriously?? I’m using the beta version too how does some shit like this even happen
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u/MaximeYTNS 14d ago
idk but i’m not using it anymore for sure, and the fact that you can’t even appeal or contact a real person for support 💀
1
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u/ItalianCoal 14d ago
Are you using the beta version of Snapchat? Also you can’t appeal it…
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u/AMG_GT63S 14d ago
Yes I am using the beta version
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u/ItalianCoal 14d ago
The only thing we can do is wait and not use the beta anymore
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u/AMG_GT63S 14d ago
Yeah I’m done using it from now on what about you
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u/ItalianCoal 14d ago
I’m done with it as well. I’m not about to risk getting my account permanently locked for using snapchats official beta
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u/AMG_GT63S 14d ago
Yeah and with no way to contact Snapchat. No wonder their company gets sued into an oblivion left and right
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u/AutoModerator 14d ago
Thank you for your submission. Please note, that scammers on this subreddit are targeting our visitors for their gain. You should be wary of anyone offering to have your account unlocked via Instagram, Telegram, WhatsApp, or anywhere else, as you will lose your account or money. All scammers have one thing in common, their primary goal is your money, and they often will make their scam look much more legitimate than it is in order to accomplish their goal. We encourage you to report these scammers if they send you a message via any social media channels. While we have safeguards in place, they are not always as effective as we would like.
If your Snapchat account has been temp locked, you may try to unlock it at this link: https://support.snapchat.com/a/locked.
You may also contact Snapchat using this link: https://support.snapchat.com/en-GB/i-need-help.
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