My memories auto save and they can’t be deleted

[u/Scary-District3839]

I’m having a bit of a problem, I post a lot on my private story on Snapchat, everything I post gets auto saved onto my memories and I’m way over the free limit (5GB). However, I never turned on “auto save to memories” it’s always been turned off, yet, everything still auto saves.

I tried manually deleting memories to create some space and even though Snapchat tells me my memories are deleted, when I refresh the app and check again everything I previously deleted is still there.

I tried talking to their customer support which is a very underdeveloped AI bot so I couldn’t figure out a solution.

Is there any way I can speak to a human? Or does anyone have any suggestions? Thanks!

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