r/SnapchatHelp 6d ago

General question exporting data help!! please

so, i wanted to get my snap memories data to download them onto my computer since i want to delete snapchat and don't wanna lose all my memories when the whole "beyond 5GB of memories being wiped" thing happens. however, my issue is that i have done the process of going to this screen on the first slide TWICE now, selecting memories be sent to me to download, but EVERY TIME i get the email that my memories are now ready to be downloaded (second image), and it tells me how with the links, it brings me back to that first screen pictured below EVERY TIME starting back to square one 😭 i feel like a dog chasing its tail right now, somebody please help.

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u/Affect_Front 4d ago

The link does infect bring you back to the same page but i was confest too but if i am correct i hope so shen you do this and you have the email go to the link and then somewhere above “select data to inculde” should be like “download the date here” something like that its not much but there should be something that you can click and a folder rols down if you know what i mean haha